LEAD IN

Haiilo is a leading employee communications and engagement platform that empowers companies to foster a more connected, engaged, and aligned workforce. Our solutions enable businesses to streamline internal communications, enhance employee advocacy, and boost overall company culture. We make it easy for over 1000 organisations to share important information, measure engagement, and amplify employee voices.
In order to accelerate our growth and provide our customers with the best possible support, we are looking for an experienced Account Manager to join our high-performing global Account Management team.
As an Account Manager you are managing a large base of existing customers, ensuring their success with Haiilo and maximizing our recurring revenue through cross- and upselling. Together with the Account Management team you play a key role, as the long-term satisfaction and growth of our customers define our success. It is your chance to enter an already grown and successful company while being able to still leave your visible footprint.

ABOUT US

Haiilo is a leading employee communications and engagement platform that empowers companies to foster a more connected, engaged, and aligned workforce. Our solutions enable businesses to streamline internal communications, enhance employee advocacy, and boost overall company culture. We make it easy for over 1000 organisations to share important information, measure engagement, and amplify employee voices

• You take care of commercially relevant customers of Haiilo and therefore you have the greatest leverage to generate growth as well as direct impact on the development of our product
• Knowing your customers best, you will identify cross- and upselling potential to get the most out of our products. You will lead negotiations independently and ensure that new products, add-ons and services can be sold and deployed for mutual benefit, thus growing our existing customer portfolio
• As the point of contact and link between customers and Haiilo, you are a key success factor for customer satisfaction and establish various programs and channels for transparent feedback, escalation management and for sales-promoting references
• You will work closely with our Customer Success Management team to ensure a seamless customer experience from onboarding to ongoing support that exceeds their expectations
• At the end of the day, our goal is to make our customers happy! They should experience an outstandingly comprehensive and convincing Customer Journey throughout their Haiilo time - for which you are responsible