Account Manager at Hatteras Inc

Tinton Falls, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

90000.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Communication, Expectation Management, Problem Solving, Sales Support, Process Execution, Quoting, Scheduling, Shipping, Approvals, Liaison, Reporting, Consultation

Industry

Printing Services

Description

Description ESSENCE OF ROLE Serve as the "Customer within Hatteras" Own all internal and external communications related to customer requirements and expectations Manage, meet and exceed all customer expectations Create a great working relationship with Hatteras clients through world-class service Explore and provide solutions prior to escalating issues to the sales team Support the sales team and work as an extension of their team within Hatteras CORE PROCESS ACCOUNTABILITY It is required that all Core Processes are executed with accuracy, completeness and consideration of the next person or department in line to receive the information. Prototype request and delivery to client Estimate request & quote letter delivery Schedule request & delivery to client Preflight request and confirmation of spec accuracy Job ticket request and complete shipping requirements Materials requests for supplied Items from outside sources VDP, Mailing and Drop requests and delivery of client required information Label approvals ASN submission to Hatteras warehouse Proforma accuracy review & approval Complete all customer and Hatteras required processes SUPPORTING TASKS & RESPONSIBILITIES Provide consultation to clients on best practices utilizing internal SME's knowledge for best results as it relates to each opportunity Keep sales informed of all-important opportunities and any issues that require their attention Maintain accurate customer contact information in Navigator/EPMS Serve as the liaison for all client visits and press oks Confirm accuracy of all information related to customer requirements as it relates to jobs entering and exiting Hatteras Manage and facilitate all job requirements Communicate all customer expectations to the team - escalate all HOT jobs and issues to appropriate team members Facilitate all internal and external Hatteras required approvals Facilitate and communicate all proof changes back into production and prep Communicate all change orders and additional costs to client Fulfill all customer required reports / forms Benefits: Medical, Dental, Vision, 401K with company match, and other voluntary benefits offered Equal Opportunity Employer Statement We are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We are committed to creating an inclusive environment where everyone feels respected and empowered to contribute their best work.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Account Manager serves as the primary customer contact, owning all internal and external communications regarding client requirements and expectations while striving to exceed those expectations through world-class service. This role involves managing core processes such as prototype requests, quoting, scheduling, job ticketing, and ensuring accurate material sourcing and label approvals.