Account Manager (Hoppers Crossing) at Telstra

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Relationship Building, Strategic Thinking, Communication, Interpersonal Skills, Presentation Skills, Collaboration, Problem Solving, Adaptability, Technology Integration, Account Management, Business Solutions, Performance Metrics, Lead Qualification, Change Management

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 1 Dec 2025 11:59pm Job Title Account Manager (Hoppers Crossing) Job Summary Job Description Who we are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. What We Offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop + mobile phone + plan paid for) About the team Telstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers. Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business. FY26 Is the year of growth and as a team we have a laser sharp focus on four pillars: Brilliant people and partnerships Customer obsession Execution excellence Responsible growth and returns About the role As an Account Manager, you use your excellent customer service and acquisition skills to deliver against the following responsibilities: Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio. Contribute to implementing the segment and portfolio strategy with a strong emphasis on outbound campaigns to win back and acquire new customers. Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences. Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads. Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality. Meet individual and team sales and performance KPIs with a focus on acquisition metrics. Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions. Identify areas of improvement and actively embrace change and technology to better support our business customers. This is a permanent full-time on-site role based in Hoppers Crossing, VIC. To be successful in the role, you'll bring skills and experience in: An excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives or the willingness to learn these skills Strategic thinking with the ability to adapt to change Able to make impact on the TBTCs performance and team engagement and culture. Demonstrated commitment to relationship building and working in partnership with key stakeholders is desirable Skills that will be favored but not essential: Understand the business plus and Telstra SMB customer base. Understand the day-to-day operations and what to expect in a TBTC Sound knowledge of how channels work and a strong understanding of the market Experience in Cisco, Microsoft and Checkpoint products and solutions. f this opportunity sounds like a perfect fit for you, we'd encourage you to apply! Please attach your CV when applying. --------------------------------- As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

As an Account Manager, you will manage customer relationships to drive satisfaction and achieve sales objectives. You will also implement strategies to acquire new customers and collaborate with team members to support business solutions.