Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the “Best Engineering Department” awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives.

ABOUT THE ROLE:

As an Account Manager, you will support the North America Commercial Hospitality team by applying your partner management, business development, and industry expertise to drive growth for Flex Pay by Upgrade. Acting as the voice of our partners, you will work closely with internal teams—including product, design, engineering, compliance, vendor management, and legal. Drawing on your experience in partner management, you will build new relationships and grow existing partnerships.
We are currently looking for a dynamic and energetic self-starter to provide account management, operational, and sales support across our fast-growing hospitality vertical. As an Account Manager, working across multiple cross-functional teams and engaging with numerous external partner stakeholders, you are well organized, have a keen eye for detail, succinct communication and messaging skills and a proven ability to deliver results through others. You need to bring your “A” game plan for how you will support and grow your partners.
Come join the global leader in BNPL for merchants and help us make the customer buying experience more accessible and rewarding across the world.

WHAT YOU’LL DO:

• Own and manage partner relationships, serving as the primary point of contact across partner teams and project leads
• Achieve or exceed revenue targets and KPIs for existing partners
• Develop and maintain strategic account plans; lead business reviews and regular check-ins
• Provide analytical, operational, and presentation support to senior team members to grow key accounts
• Support hospitality partners with operational needs to ensure a seamless guest experience from booking to check-in
• Deliver partner reporting to track performance, streamline operations, and identify growth opportunities
• Build and deliver custom, consultative sales presentations based on partner needs
• Leverage data visualization tools to identify trends, deliver insights, and track progress while evaluating risks
• Advise partners on marketing best practices and building awareness/adoption of BNPL
• Collaborate cross-functionally with Product, Engineering, Data, Legal, and Design teams to deliver on partner priorities and enhance the product offering
• Manage partner initiatives—from planning to launch and ongoing optimization
• Maintain accurate monthly and annual forecasts for your partner portfolio
• Drive growth by increasing Upgrade’s share of partner transactions and expanding marketing campaigns