Account Manager - HYBRID at Alliance InfoSystems LLC

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Service, Technical Experience, Microsoft Office Proficiency, Written Communication, Verbal Communication, Attention To Detail, Proactive Coordination, Team Leadership

Industry

IT Services and IT Consulting

Description

Description HYBRID OPPORTUNITY Alliance InfoSystems, LLC, a MSP, headquartered in Hunt Valley, MD, is growing its Sales team in Hunt Valley. We are looking for an experienced Account Manager with a passion for IT and desire for continuous improvement and learning. Responsibilities (Summary): Maintains consistent communication with assigned clients and facilitates timely service delivery. Educates clients/customers on AIS core value services. Ensures smooth onboarding process for clients. Identifies/presents opportunities to align client technology to AIS' core stack configuration. Creates/tracks/manages opportunities through client lifecycle with relevant data included in AIS data systems. Schedules/presents quarterly/annual business reviews. Participates in various individual/group projects. Proposal creation and proposal review with clients. Maintains routine check-ins with clients to ensure all topics/concerns addressed as well as looking for ways to improve clients' experience. Routine reviews of service delivery with clients. Requirements Successful candidate will have the following: Bachelor's degree or equivalent preferred 5 years customer service experienced preferred 3 years technical experience relevant to position requirements Exhibited proficiency in all Microsoft office programs Excellent written and verbal communication skills Exhibited strong attention to detail Proactive in coordinating with internal resources to see assigned tasks/projects through to completion Demonstrated strong customer service skills Prior team lead experience preferred Valid driver's license and reliable transportation What we offer: Competitive wages to include bonus eligibility Hybrid work environment Team oriented environment Benefits: PTO, Floating Holiday, Holiday Pay, 401k with annual safe harbor match, health, dental, vision, pet insurance options, flexible spending accounts, Tuition reimbursement Parental leave benefits Sick & Safe Leave in accordance to Maryland Sick & Safe Leave Act

Responsibilities

The Account Manager will maintain consistent communication with assigned clients and ensure timely service delivery. They will also educate clients on AIS services and manage opportunities throughout the client lifecycle.