Full job description

Description

What will you do?

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilities

Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls.

• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

What do we offer you?

Competitive compensation and comprehensive benefits package.

Hybrid working model – 4 days in-office, 1 day remote in the Sydney Office

Generous time-off policy, including summer hours and a winter holiday break.

Funding for training, courses, and professional development.

Employee scholarship programme and long-service awards (including travel incentives).

“Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!