Account Manager I - Billing Operations at JPMC Candidate Experience page

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving, Attention to Detail, Communication Skills, Risk Awareness, Process Improvement, Billing Operations, Client Services, Financial Analysis, Cross-Functional Collaboration, Root Cause Analysis, Performance Monitoring, Adaptability, Teamwork, Time Management, Operational Efficiency

Industry

Financial Services

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As an Account Manager I in the Global Billing Operations Inquiry Management function, you will conduct investigations and research to support global Commercial & Investment Bank clients. You will handle billing inquiries, analyze errors, propose process improvements, and maintain strong cross-functional partnerships to ensure issues are resolved satisfactorily. Job Responsibilities: Address billing inquiries from global Commercial & Investment Bank clients. Analyze errors and control breakdowns, determine root causes and trends, and oversee remedial actions. Perform impact calculations and post invoice adjustments and reversals. Evaluate procedural gaps, scope cross-operational impact, and recommend process improvements. Monitor and report key operational performance indicators and risks to management, focusing on process improvements and consistency. Present key messages to a wide audience, including executive stakeholders, and escalate key risks/issues to Senior Management. Maintain collaborative relationships with internal partners, including Client Services, Sales/Relationship Management, Product Management, Pricing, Financial Controllers, Compliance, Risk Management, and Controls. Build communication lines and ensure cross-functional partnership within the distributed operating model. Ensure all issues are resolved in a satisfactory manner. Required qualifications, skills, and capabilities: Minimum 3 years of banking or finance operations experience required. Ability to prioritize and respond to changing work patterns. Strong analytical and problem-solving abilities with attention to detail. Flexible approach to work and ability to embrace corporate change. Strong ability to learn new products and processes. Strong risk and control awareness, with the ability to prioritize workloads and meet critical deadlines. Confident communication skills in all mediums with internal and external clients. Ability to understand end-to-end processes and associated details. Preferred qualifications, skills, and capabilities: Experience in billing operations is a plus. Bachelor’s degree or equivalent preferred. Internal Application Eligibility Requirements TENURE: Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months. PERFORMANCE: Meets satisfactory performance standards as defined by the firm By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines. Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines. Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged. In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Responsibilities

The Account Manager I will address billing inquiries from global Commercial & Investment Bank clients and analyze errors to determine root causes and trends. They will also propose process improvements and maintain strong cross-functional partnerships to ensure issues are resolved satisfactorily.