Account Manager I/II/III at SCS Interiors, Inc.

Duluth, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

30.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Order Management, Detail Orientation, Follow-Through, Priority Management, Written Communication, Verbal Communication, Collaboration, Material Selection, Production Coordination, Documentation, Problem Solving

Industry

Textile Manufacturing

Description

Description SCS Interiors is seeking a detail-oriented and customer-focused Account Manager to serve as the primary liaison between our clients and internal production teams. This role is responsible for ensuring customer orders are accurate, materials are coordinated, timelines are communicated, and projects move smoothly from purchase order to production. If you enjoy working with customers, managing details, and keeping operations organized in a fast-paced environment, this role is for you. Key Responsibilities Customer & Order Management Serve as the main point of contact for assigned customers Review contracts and purchase orders to ensure accuracy and feasibility Assess customer needs and confirm SCS has capacity and capability to meet expectations Communicate order volume and deadlines to the Director of Production Proactively resolve customer concerns and manage rework/returns when necessary Provide timely updates on order status and delays Job Setup & Production Coordination Create detailed job travelers for all purchase orders Select appropriate materials and routing steps for each job Coordinate with Purchasing & Inventory Control to confirm material availability Release work orders to production once materials are confirmed Internal Tracking & Documentation Maintain accurate internal logs and tracking systems for all orders Document delays, including those related to customer response Assist with billing and shipping documentation as needed Update department procedures as processes evolve Requirements Education & Experience Minimum of 2 years of office experience, including customer communication via phone and email Proficiency in Microsoft Word, Excel, Outlook, PDFs, Google Docs, and internet research Knowledge of general aviation aircraft preferred Skills & Abilities Strong attention to detail and follow-through Ability to manage multiple priorities and shifting deadlines Strong written and verbal communication skills Team-oriented mindset with the ability to collaborate across departments Ability to read, write, and understand English instructions Regular on-site attendance required Ability to sit or stand for extended periods

Responsibilities

The Account Manager acts as the primary liaison between clients and internal production teams, ensuring order accuracy, material coordination, and timely communication of project timelines. This involves managing customer orders from purchase order through production and proactively resolving any concerns or rework needs.