Location:London, GB, EC2A 1AF
Requisition ID: 677
IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across global channels and regulated segments through gaming machines, sports betting and digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries, and create value by adhering to the highest standards of service, integrity, and responsibility. For more information, please visit www.igt.com.

• Develop customer relationships across all levels, ensuring the customer is highly satisfied with the company’s product and services
• Maximize revenue generation opportunities within the nominated client base, in particular the launch, promotion and cross selling of PlayDigital IGT’s games, products and services
• Track the financial performance of the customer account and monitor performance in order to deliver revenues in line with the company budget
• Work closely with technical production and project managers to successfully deliver client projects which include new games, software upgrades, and back office configurations,
• Work with the customer to launch PlayDigital IGT products on a timely basis, ensuring that both new and existing products are promoted with maximum exposure onsite, regular CRM and external marketing campaigns to optimize revenue performance. This will include game demonstrations, customer tracking and liaison with the customer’s marketing and product teams to highlight the benefits of PlayDigital IGT games.
• Develop additional sales opportunities, assess financial performance, and liaise with legal and compliance teams on the contracts.
• Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer.
• Maintain a comprehensive knowledge of the company’s products and services.
• Act as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly.
• Assisting in prospecting and acquiring new potential customers, attending prospect meetings where required.
• Responsible for collection of customer feedback, verification and ranking of customer requirements for new product features and functions.
• Monitors client post-production issues, bug fixes and sets priorities for Services and Network Operations with the relevant internal departments
• Supporting Commercial Account Managers in operational tasks