Account Manager II - Billing Operations - Fees Implementation at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing Operations, Fee Implementation, Price Point Analysis, Fee Structure Setup, Testing, Execution, Data Feed Loading, Scalable Operations, Client Experience Enhancement, Operational Control, Issue Resolution, Risk Identification, KPI Monitoring, KRI Monitoring, Cross-functional Team Management, Project Management

Industry

Financial Services

Description

Be a part of Corporate and Investment Banking Client Billing Operations now! As Inputs and Fee Implementation Manager II in Corporate and Investment Banking Client Billing Operations, you will play a crucial role in managing and optimizing our billing processes to ensure accuracy and enhance client satisfaction. You will analyze requests for new price points and apply them accurately and timely within our billing platform, support setup, testing, and execution of fee structures and billing processes. Collaborating closely with Product, Pricing, and Billing Architecture teams, you will ensure that fee structures are correctly interpreted and reflected on invoices. Facilitate data feed loading within the expected SLA onto the Billing system. Your responsibilities will include developing and executing strategies to build scalable operations, enhancing client experience, improving operational control, and reducing manual bespoke process and increasing efficiency. You will be accountable for local operations performance and project outcomes, creating deployment strategies for steady-state operations, overseeing coordination of activities, facilitating issue resolution, and identifying operational risks. Additionally, monitor individual and team metrics, ensuring Key Performance Indicator (KPI) and Key Risk Indicator (KRI) targets are consistently met. You will ensure effective communication and escalation of operational issues, priorities, and risks, maintaining transparency and proactive engagement with stakeholders, internal and external Billing Operations. This position requires a strategic thinker with strong problem-solving skills, excellent communication abilities, and experience in managing cross-functional teams and projects. Join us to drive operational excellence and client satisfaction in a dynamic and innovative environment. Job Responsibilities * Analyze requests for new price points and applying them in the Billing platform accurately and timely * Coordinate with Product, Pricing, and Billing Architecture team to ensure the accurate interpretation of fee structure reflects accordingly on the invoices * Process and complete assigned set of feeds within expected SLA * Ensure proper coordination amongst Billing functions to get invoices produced and delivered within SLA * Execute the strategy to build scalable operations that will improve the client experience, operational control and efficiency * Remain Accountable for local Operations performance and project outcomes * Develop deployment strategy for steady state operations, oversee coordination of activities, facilitate issue resolution, and identify operational risks * Ensure effective communication and escalation on overall operations service delivery management issues, priorities and risks * Escalate timely and work closely with your manager for anything that may result to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution * Develop, implement & monitor individual and team performance metrics to ensure the quality and efficiency in implementing the initiatives * Be part of aligning the function to maximize impact and effectiveness while meeting KPI & KRI targets Required qualifications, skills and capabilities * 10+ years of relevant operations experience * Product knowledge of Corporate & Investment Banking services * Bachelor’s Degree in Finance, Accounting, Business, Economics, Information Systems, or related field * Strong attention to detail and logic formation. Highly analytical * Strong sense of prioritization and ability to execute deliverables, with personal accountability and issue resolution * Ability to work in a team atmosphere and manage through influence * Ability to balance global, regional, and line of business perspectives with those of the firm, clients, and shareholders * Analytic problem solver with excellent written and verbal communication skills * Proven ability to build strong partnerships with business, operations, technology, and other key stakeholders in a matrix organization * Extensive experience driving process change and efficiencies, with a focus on execution and delivery against objectives * Proficiency in Microsoft suite for analysis, report creation, and data interpretation Preferred qualifications, skills and capabilities * Knowledge and background in Fund Services Operations * Strong proficiency in SQL for data extraction, validation, and analysis * Advanced Excel skills (Pivot Tables, VLOOKUP, Macros) * Experience with Intelligent Automation (Alteryx) and BI Tools (Tableau, Power BI) * Strong data analytical skills, leadership skills, initiative, self-starter, and results oriented demeanor Shift Schedule: Morning or EMEA (can start between 9am to 3pm PHT) JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

The role involves managing and optimizing billing processes by analyzing new price point requests, applying them accurately in the billing platform, and supporting the setup and execution of fee structures in collaboration with Product and Pricing teams. Responsibilities also include developing strategies for scalable operations, ensuring SLA adherence for data feeds, overseeing performance, and managing operational risks.