About the job

Account Manager | Managed IT & Cybersecurity

Melbourne | Full-time | Permanent | Hybrid

Infotrust is looking for an experienced Account Manager to grow and strengthen relationships across an established portfolio of clients.

This is a true account-growth role. Your focus will be on understanding each client’s environment, protecting renewals and identifying where Infotrust can deliver further value across managed IT, cybersecurity and technology services.

You’ll work with clients as a trusted commercial partner, connecting their business priorities with secure, scalable solutions. Internally, you’ll be supported by experienced pre-sales, professional services, technical delivery, vendor and partner teams to shape solutions that are commercially sound and deliverable.

The Role

You’ll take ownership of your assigned accounts, building relationships beyond the immediate buying contact and developing a clear view of each client’s priorities, risks and future requirements.

This is not a pure new-business role. Success will come from retaining strong client relationships, managing renewals well and creating sustainable growth through relevant cross-sell and up-sell opportunities.

You will:

• Own and develop a portfolio of existing Infotrust clients.
• Lead renewal planning and maintain visibility of upcoming commercial milestones.
• Build strategic account plans that identify client priorities and areas for growth.
• Uncover opportunities across managed IT, cybersecurity and advisory services.
• Apply a consultative selling approach, translating client needs into clear business and technology outcomes.
• Coordinate internal specialists, vendors and partners to develop tailored solutions.
• Manage proposals, pricing and negotiations while protecting commercial value and margin.
• Maintain accurate pipeline, qualification and forecasting information within the CRM.
• Bring client feedback and market intelligence into the business to help strengthen our services and go-to-market approach.
• Build the trust and advocacy that underpin long-term client partnerships.

Skills and Experience

We’re looking for an established account management professional who understands how to grow complex B2B relationships over time.

• Five years’ experience in account management or solution sales within managed services, IT services, cybersecurity or a related technology environment.
• A strong record of retaining and growing existing accounts through renewals, cross-sell and up-sell.
• The ability to uncover business needs and position solutions around value and outcomes.
• Confidence engaging senior client stakeholders and navigating complex organisations.
• Sound commercial judgement across pricing, proposals, negotiation and margin.
• Strong pipeline management, forecasting and CRM discipline.
• Experience working with technical specialists, delivery teams, vendors and channel partners.
• A proactive, resilient and accountable approach to managing your portfolio.
• The ability to build credibility through clear communication, follow-through and a genuine understanding of your clients.

Why Infotrust?

Infotrust is an Australian provider of cyber-first technology and security services, supporting private and public-sector organisations across the country.

Our integrated offering brings together secure managed IT, offensive and defensive security, governance, risk and compliance, strategic technology advisory, digital forensics and incident response. These capabilities are supported by our Australian-based 24/7 Security Operations Centre.

You’ll join a collaborative national business where account managers can draw on broad technical capability to solve meaningful client challenges. We also offer hybrid working, workplace flexibility, professional development, staff benefits and market-leading paid parental leave.

If you know how to turn trusted client relationships into lasting commercial value, we’d like to hear from you.