As a Barclays Account Manager for International Corporates for Financial Institutions and FinTech’s within our Transaction Banking team, you will be managing a portfolio of customers dealing with their payments, liquidity and transactional FX product requirements in Germany. You will support with projects in Payments, FX and Liquidity, and will have product knowledge, market and industry information and understand risk management for the portfolio.
Key accountabilities :
Within the Transaction Banking Account Management team, you will require exceptional planning and organisational skills to deliver outstanding results. Building strong, collaborative relationships with customers and internal teams is key to driving continuous development and success both externally and within the organization.
You will support with all clients’ Transaction Banking product and pricing requirements for Payments FX and Liquidity, whilst proactively spotting opportunities and working closely with the Cash Director to support the client growth.
The candidate will need to have a good attention to detail and be able to follow processes, this will include assisting with complaint handling, ensuring full compliance with regulatory complaints policies while demonstrating accountability in managing customer concerns effectively.

Key skills required:

• Ensuring compliance with mandatory Risk policies and procedures relating to governance, regulatory compliance (incl. Financial Crime), operational and legal risk
• Building an effective working partnership with internal support functions: Commercial Performance, Pricing, Product, Cash Management and CX Teams.
• Building effective relationships with Relationship Management teams in ICB to ensure effective management of clients Payments, Liquidity and FX needs.
• You will have experience working with International Corporates/FI and Fintech.
• Experience with Payments, Liquidity and FX product.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is deemed as a Controlled Function role under the Central Bank of Ireland Fitness and Probity Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
This role is based in Frankfurt

ACCOUNTABILITIES

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client’s industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client’s specific needs and objectives, incorporating a range of products and services from the bank’s portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.

To establish and nurture profitable partnerships with both corporate and individual clients. It’s the bridge between the bank’s offerings and clients’ needs, ensuring mutual benefit and long-term success.