Account Manager at JLL

, , Japan -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

12000000.0

Posted On

04 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Operations Management, KPI Management, Reporting Tools Design, Data Analysis, Process Management, Client Relationship Management, Financial Management, Budget Preparation, Team Management, Vendor Management, Coaching, Conflict Resolution, Strategic Thinking, Problem Solving, Project Management, Communication Skills

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ＜ポジション概要＞アカウントマネージャーは、クライアントを満足させ健全な長期関係を確保するアカウントビジネス計画の策定・実施に責任を持ちます。アカウントマネージャーはクライアントのニーズを予測し、契約内の重要業績指標で優れた成果を上げるサービスを提供し、売上・収益性の向上を目指しながら財務計画を構築します。アカウントマネージャーは運営の優秀性を提供するだけでなく従業員の積極的参加と成長を維持する高業績チームを作り・管理し、ワークダイナミクス経営チームと連携して、会社の戦略・目標を理解し、それらをビジネス機会に変換することができます。＜主要業務と責任＞施設運営管理チームマネージャーと共に全てのサイト運営に責任を持つ契約の重要業績指標（KPI）および報告要件の深い理解を培う。テクノロジーチームと協力し、JLLの業績を追跡するために使用されるKPI、SLA、月次・四半期・年次報告書等の効果的な追跡・報告ツールを設計する。データおよび指標の差異を分析し、業績結果の改善を目的とした変更プログラムおよび緩和戦略を推奨・実施する。特別プロジェクトに参加し、必要に応じて臨時報告要請を促進する。オンラインコンテンツ管理を含む、社内・社外アカウントマーケティング・コミュニケーションのコミュニケーション管理を提供する。シックスシグマに基づき、アカウントへの展開においてJLLベストプラクティスの活用に焦点を当てたプロセス管理思考を形成・展開する。クライアントの業績管理専門家との関係管理に参加し、必要時に彼らのビジネス目標をJLLのアカウントビジネス計画に反映させる。ポートフォリオ全体の全ての技術・情報システムのデータ整合性を確保し、随時監査する。経営チームおよびクライアントと決定・合意された主要アカウント取り組みを確立・実施する。コスト削減目標、ベンチマーキング、ベストプラクティスなどのクライアント取り組みを推進する。情報をまとめ、クライアントが必要とするレポート・連絡書類・資料を作成する。サービス向上のため、常にチームの目標・改善課題を設定するクライアント・ステークホルダー管理クライアント組織の主要関係者との関係を構築し、彼らのニーズ・要件をより深く理解するクライアント契約の全要件を遵守し、重要業績指標を達成または上回る。クライアントフィードバックに反映される、クライアントへの卓越したサービス品質を提供するクライアント事業成長を理解し、関係者と協力して成長戦略を実施する財務管理予算を正確に作成し、財務結果がKPI要件内に収まることを確保する売掛金を60日以内の支払い可能額に維持することで組織のリスクを軽減するサービスのクロスセル機会を探し、クライアントの運営コストを削減するチーム管理チームワーク、協力、業績優秀、個人成功をサポートする環境を積極的に促進する。アカウントの全役職に最も適格な候補者が採用されることを確保する直属部下（および部下の部下）を徹底的・批判的に評価する全ての直属部下について、実行可能で測定可能なキャリア開発計画を構築し、進捗について継続的な対話を行う採用、異動、昇進などの人材異動に焦点を当て、会社の多様性・包摂性の優先事項を推進する業績向上のための適時指導を提供するベンダー管理現地の全業者が必要基準を満たすよう管理をサポート（業者作業の確認を含む）必要に応じて業者・サービスの調達をサポート＜必要な知識・スキル＞ファシリティマネジメントまたはホスピタリティでの最低10年の経験人事オペレーションおよびクライアント関係管理での最低5年の経験クライアント事項を扱い、エスカレーションや第一線でのアドバイスを行う経験を持つクライアントの利益と会社の利益のバランスを取る実証された経験を持つ戦略的ニーズを実行可能なプログラムに変換する経験を持つ損益計算書を扱った経験、または財務システムを理解している＜求められる能力＞人材スキルクライアント組織のあらゆるレベルの人と英語・日本語の両方で効果的にコミュニケーションを取ることができるスタッフに指導・リーダーシップを提供することができるクライアントの期待と提供に関する第一線の対立を解決することができる政治的状況に対処し、対立を沈静化することができる優れたサービスへの追求優れたサービスを理解している何か違うものを提供することに努める平凡な提供に満足しない従来的・非従来的な方法で考える問題解決・戦略的思考戦略的事項を運営上の成果物に結び付ける能力解決策を明確に述べ、よく説明することができる分析的で、客観的アプローチを使って問題を解決する実証された能力チームと共に包括的アプローチを採用し、長期的解決策を検討する実証された能力その他の個人特性クライアント第一のサービス志向の姿勢親しみやすく協力的で、クライアントのニーズを満たすために期待以上の努力を惜しまない効果的な優先順位付けができる積極的で前向きな姿勢チームプレーヤー守秘義務・気配りの使い方を含む優れた対人・コミュニケーションスキル優れた同時進行・プロジェクト管理・組織運営スキル忙しい環境で働き、期限を守る能力。雇用形態：契約社員（期間の定めあり）パフォーマンスに応じて1年後に正社員登用制度あり就業場所：常駐先東京都（他県の勤務地の可能性あり）就業時間・休日就業時間： 9:00～17:10（休憩60分）＊常駐先企業によって変更の可能性あり）休日：週休2日制（土・日）、祝日、年末年始給与想定基本年収： 8,000,000円～12,000,000円＊上記はあくまでも目安の金額であり、選考を通じてご経験・能力及び業務内容を考慮し決定します残業代：なし*管理職の場合賞与：あり（業績変動賞与）試用期間：有募集人数：1名選考プロセス書類選考面接（複数回実施予定）最終面接 ~English~ The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship. The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities. Site Operations Management Responsible for all of site operations with team managers Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements. Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL’s performance. Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results. Participate in special projects and/or facilitate ad hoc reporting requests as required. Provide communications management for internal and external account marketing and communications, including online content management. Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account. Participate in managing the relationship with the Client’s Performance Management SME and translate their business objectives into JLL’s account business plan when required. Ensure data integrity of all technology and information systems across the portfolio and audit from time to time. Establish and deliver key account initiatives as determined and agreed with the Leadership Team and Client. Drive client initiatives such as savings targets, benchmarking and best practices. Consolidate information & generate reports, communications & documents as required by client. Always setup the target / challenge for the team to improve our services Client/Stakeholder Management Develop relationships with key stakeholders in the Client’s organization to better understand their needs and requirements Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators. Deliver an exceptional quality of service to the Client, as reflected by Client feedback Understand the client business growth and work with stakeholders to implement growth strategies Finance Management Ensure budget is prepared with accuracy and financial results are within the KPI requirements Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable Look for opportunities to cross-sell services and to reduce cost to our customers operation People Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success. Ensures the best qualified candidate is hired for all roles on the account Thoroughly and critically assesses direct reports (and directs directs) For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion Provides point in time coaching to elevate performance Vendor Management Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works) Assist in the procurement of vendors and services as required People Skills Is able to effectively communicate with any level of person in a client organisation in both English and Japanese Is able to give coaching and leadership to staff Is able to resolve first line conflicts regarding customer expectation and delivery Is able to deal with political situations and defuse conflict Quest for Excellence Understands great service Strives to deliver something different Will not settle for mediocre delivery Will think in traditional and non-traditional manners Problem Solving & Strategic Thinking Ability to connect strategic matters to operational deliverables Is able to articulate solutions and explain them well Analytical, proven ability to solve problems using an objective approach Proven ability to employ holistic approaches and looks at long term solutions with the team Ideal Experience Minimum 10 years’ experience in Facilities Management or Hospitality Minimum 5 years’ experience in people operations and client relationship management Has experience in handling client matters with the experience to escalate or give first hand advice Has demonstrated experience in balancing the interests of the client with those of the Firm Has experience in translating strategic needs into deliverable programmes Has handled a P&L and or understands financial systems Other Personal Characteristics Customer service-oriented attitude Friendly, helpful and willing to go above and beyond to help meet our customer’s needs Able to prioritize effectively Proactive and positive attitude Team player Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy Excellent multi-tasking, project management and organizational skills Ability to work in a fast-paced environment and meet deadlines Employment Type: Contract Employee Work Location: Tokyo Smoking Policy: No smoking on premises (designated smoking areas available) Working Hours: 9:00 AM to 5:10 PM (hours may vary when working at client sites) Remote Work: On-site attendance required (Remote work requests require consultation) Holidays: Two days off per week (Follows Japanese calendar) Salary: Expected Base Salary: 8,000,000 - 12,000,000 yen *The above amount is a guideline only. Final compensation will be determined through the selection process based on experience, abilities, and job responsibilities. Overtime Pay: No(For management positions) Bonus: Yes(Performance-based bonus) Probationary Period: Yes Number of Openings: 1 Number of interviews: From 2 to 3 Location: –Chiyoda-ku If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Account Manager is responsible for developing and executing an account business plan focused on client satisfaction and long-term relationships, while also building financial plans to improve revenue and profitability. This role involves creating and managing high-performing teams to deliver operational excellence and translating the firm's strategy into tangible business opportunities.