Full job description

Job Title: Account Manager

Location: Remote – some travel throughout the UK will be required

Salary: £50,000 – £55,000 with OTE

Benefits: 25 days + Bank Holidays, laptop, phone, flexible working, remote working, supportive team with a positive culture, exciting growing company

About Our Client

Our client is a SaaS and broking solution that enables retailers, merchants and finance houses to offer multi-lender consumer finance through a single platform.

They work with many of the UK’s leading banks and finance providers, helping retailers offer flexible finance options to their customers across four sales channels, including their best-in-class e-commerce solution.

Their technology, product and service are delivered entirely in-house. This gives them the agility to move quickly, maintain high standards and provide an exceptional level of service to their partners.

The Opportunity

Our client is looking for an experienced Account Manager to take ownership of a portfolio of broker and SaaS partners, including merchants and lenders.

This is a commercially focused relationship-management role, combining account management, technology and business development. You’ll be responsible for ensuring their partners get maximum value from their POS and SaaS solutions, while identifying opportunities to increase engagement, retention and revenue.

As a senior member of the team, you’ll become a trusted adviser to their partners and their key stakeholders, understanding their businesses, identifying opportunities for growth and working closely with their internal teams to deliver the right solutions.

You’ll be the primary point of contact for your portfolio, building relationships at multiple levels and helping their partners get the very best from their company.

Key Responsibilities:

• Own and develop a portfolio of strategic partners, building strong, long-term relationships with key stakeholders at multiple levels.
• Lead partner onboarding and deployment, coordinating closely with retailers, merchants and internal teams to ensure a smooth and successful implementation.
• Drive account growth by identifying opportunities to increase adoption of their POS and SaaS solutions, including appropriate upselling and cross-selling.
• Analyse account performance, transaction data and product adoption metrics to identify trends, opportunities and areas for improvement.
• Develop and present regular account reviews, covering KPIs, performance, growth opportunities and strategic priorities.
• Act as a senior escalation point for operational, training and service-related requirements, ensuring issues are resolved quickly and effectively.
• Work collaboratively with Product and Technical teams to represent partner requirements and help shape future product development and innovation.
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