About the job

Account Manager – MSP | Fully Remote | $100k + Super

About the RoleManaged Service Provider is looking for an Account Manager to own and grow a portfolio of existing SME and mid-market clients. This is a retention- and growth-focused role, you'll be the primary point of contact for a book of clients, identifying upsell opportunities, resolving escalations and building the kind of relationships that keep clients long-term. Fully remote, servicing clients across Australia.

• What You'll DoOwn a portfolio of existing MSP clients as their primary relationship contact
• Conduct regular account reviews and identify opportunities to expand services
• Work closely with technical/service delivery teams to ensure client satisfaction and SLA performance
• Manage renewals and contract negotiations
• Act as escalation point for client issues, coordinating internally to resolve them
• Track account health, pipeline, and forecasting in CRM

• What We're Looking ForExperience in account management, client success, or a similar client-facing role within an IT services or MSP environment
• OR SDR/BDR experience with a genuine interest in moving into a full-cycle account management role
• Strong communication and relationship-building skills
• Comfortable managing competing priorities across a client portfolio
• Self-motivated and effective working remotely

• What's on Offer$100,000 + superannuation
• Fully remote role