Account Manager - Key Strategic Accounts at Millennium IT ESP

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Business Development, Customer Relationship Management, Proposal Preparation, CRM Systems, Pipeline Management, Stakeholder Coordination, Financial Literacy, Presentation Skills, Analytical Problem Solving, Interpersonal Communication, Market Trend Analysis

Industry

IT Services and IT Consulting

Description

Job Description Manage assigned customer accounts by maintaining strong working relationships and supporting day-to-day account management activities Support the identification and development of new business opportunities within assigned accounts to contribute to revenue growth and account expansion Maintain regular engagement with customers to understand business needs, support opportunity identification, and strengthen client relationships Coordinate with internal teams including sales, pre-sales, delivery, customer service, and technical teams to support the smooth execution of customer opportunities and solution delivery Support the preparation of proposals, quotations, tender documents, and customer presentations in alignment with organizational requirements Assist in coordinating contract documentation and internal approvals to support timely commercial execution Support customer meetings, solution discussions, and presentations to strengthen engagement and support business development activities Monitor customer feedback and service performance, escalating issues where necessary to support customer satisfaction and service improvement Maintain accurate customer records, account activities, and opportunity updates within CRM and internal systems Track account opportunities, pipeline activities, and sales progress to support reporting and account visibility Maintain awareness of market trends, competitor activities, and technology developments to support customer engagement and opportunity identification Coordinate with delivery and project teams to support timely implementation and service delivery aligned with customer expectations Prepare regular account activity updates, pipeline reports, and customer engagement summaries for management review Ensure effective communication and coordination between customers and internal stakeholders throughout the customer lifecycle Person Specification Bachelor's degree or higher in Information Technology, Business Administration, Marketing, Engineering, or a related discipline Minimum 5+ years of experience in account management, sales coordination, business development, or customer relationship management, preferably within technology or solutions-based environments Strong understanding of technology solutions, enterprise services, and customer engagement practices Experience supporting proposals, quotations, tenders, and customer-facing business opportunities Basic financial literacy with an understanding of commercial proposals, pricing structures, and account-related financial considerations Experience working with CRM systems and pipeline management processes Strong communication, presentation, and interpersonal skills, with the ability to engage effectively with customers and internal teams Strong coordination and organizational skills, with the ability to manage multiple customer activities and priorities simultaneously Strong analytical and problem-solving capabilities, with the ability to support opportunity progression and customer issue resolution Ability to work collaboratively across sales, delivery, and technical teams to support customer success

Responsibilities

Manage strategic customer accounts by maintaining strong relationships and identifying new business opportunities to drive revenue growth. Coordinate with internal technical and sales teams to ensure smooth solution delivery and effective commercial execution.