ABOUT US

At Kizen, we’re engineering a more humane future where AI drives universal healthcare, more impactful work, world-class education, exceptional customer experiences, and — overall — a more fulfilling human experience.
Kizen is on a mission to give every team member an AI Assistant - turning every company into an AI-company, every worker into an AI-Enhanced Worker, and every Process into an AI-optimized, continuously improving process. Kizen is the first GenAI enterprise application builder. Businesses of any size, within any industry can build AI assistants for complex jobs across healthcare, finance, and HR and modern enterprise applications - like CRMs, Workflow Automation, Real Time Dashboards, and Secure Portals in minutes and perfect them in an afternoon. Kizen helps teams systematically improve processes and business outcomes with data-driven insights and powerful automation with access to all the latest AI models.

REQUIREMENTS

• Experience as an Account Manager or in a client-facing role within the health insurance industry
• Solid knowledge of Medicare-related products (Medicare Advantage, Medigap, Part D)
• Active health insurance license (Life & Health) is ideal
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Experience in a SaaS company and/or with AI and/or with related experience desired
• Familiarity with sales processes and client lifecycle management

ABOUT THE ROLE

We are looking for a hands-on Account Manager with a history of building strategic relationships in the Medicare space as we bring our next-gen platform to the world.
This is an opportunity of a lifetime for someone who wants to be at the heart of the AI movement to better humanity. As the Account Manager you’ll be working directly with our VP, Growth to ensure our clients are getting the most out of the products we offer and we are driving increased efficiency..
This role is responsible for managing and renewing existing client relationships, identifying upsell opportunities, and maintaining a high level of client satisfaction. The ideal candidate understands Medicare Advantage, Medicare Supplement, and prescription drug plans.

KEY RESPONSIBILITIES

• Client Relationship Management: Serve as the main point of contact for a portfolio of clients, focused on strengthening relationships and maintaining customer satisfaction in partnership with the assigned Customer Success Manager.
• Renewals: Manage the annual renewal process, including reviewing product performance, presenting options, and ensuring client retention.
• Upselling & Cross-Selling: Proactively identify and recommend additional products and services that align with client needs and improve coverage or cost-effectiveness.
• Client Support & Education: Guide clients through product releases, system changes, and general questions to ensure clarity and confidence in their technology.
• Team Collaboration: Work closely with internal teams including sales, operations, and customer success to deliver a seamless client experience.
• Documentation & Organization: Maintain accurate client records, notes, and activity tracking within CRM and other internal systems.