Knauf began as an idea from two brothers and has grown into a global industry leader spanning 90 countries, multiple brands and with more than 41,500 employees worldwide. Through our people and state-of-the-art plants, we produce high-performing solutions ranging from drywall systems, plasters and insulating materials all the way to external thermal insulation composite systems. Whatever your challenge, we are there with you each step of the way to help you to constantly improve how you build.
Knauf is seeking a passionate, experienced, and reliable Account Manager to join our ambitious Residential Sales team. This role reports to the Residential Sales Manager - NSW/ACT and will be based in Oak Flats, NSW
This role will focus on Customer Management within the Residential Housing Segment across the Sydney Metro Region, to ensure segment sales & profitability are met in line with targets and customer satisfaction levels are maintained. Customer management will include both Residential Housing Builders and Key Residential Housing Contractors.

CANDIDATE REQUIREMENTS

• Superior written and verbal communication, negotiation and influencing skills
• Ability to speak, present and lead discussions with customers along with providing product training to a customer group
• Self-motivated, driven, enthusiastic and resilient with the ability to operate autonomously
• Basic competency in Word, Excel and Power point
• SAP & CRM Salesforce experience and knowledge preferred
• Must possess a current and valid NSW Driver’s Licence
• A minimum of 3 years external sales experience
• Building industry knowledge and experience preferred but not essential
• Established industry contacts in the Residential Housing Segment preferred but not essential

• Ensure business transactions are conducted in a legal and professional manner with strong ethical, safety and compliance standards
• Undertake sales activities within the segment / region to achieve and exceed budgeted targets and take corrective action as required, whilst exceeding customer expectations
• Contribute to the development of the segment and customer strategy and plans, to protect current business and win new business whilst identifying opportunities for value added products and services through account plan management
• Develop strong multilevel relationships with targeted customers and segment decision makers whilst providing outstanding customer service to ensure a supplier of choice position
• Ensure an exceptional customer experience throughout the sales cycle as well as customer accounts are managed to an acceptable debtor level
• Maintain and report knowledge of market trends, competitor activities and competitor product development
• Ensure appropriate reporting and recording of sales activities via reports and CRM