JOB OVERVIEW:

We are seeking a proactive and client-focused Account Manager fluent in Mandarin to manage and nurture relationships with our Mandarin-speaking clients. The ideal candidate will have excellent communication, organizational, and problem-solving skills, with the ability to manage multiple accounts, coordinate projects, and deliver tailored solutions that meet clients’ needs in both English and Mandarin.

REQUIREMENTS:

• Proven experience as an Account Manager or in a similar client-facing role
• Fluency in Mandarin (written and spoken) with excellent English communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple accounts and projects simultaneously
• Proficiency in CRM software (Salesforce, Zoho, etc.)
• Strong interpersonal, problem-solving, and negotiation skills
• Ability to work independently and as part of a team
• Bachelor’s degree in Business, Marketing, or a related field (preferred)

• Build and maintain strong relationships with Mandarin-speaking clients, acting as the main point of contact for all account-related matters
• Understand clients’ business goals and provide personalized solutions to meet their needs
• Coordinate with internal teams (sales, marketing, customer service) to ensure timely and successful delivery of projects
• Manage client expectations and ensure satisfaction through regular communication and updates
• Identify opportunities for upselling or cross-selling services to clients
• Resolve any issues or concerns promptly and professionally to ensure client retention
• Prepare and present reports, proposals, and recommendations to clients in both Mandarin and English
• Monitor account performance and adjust strategies to meet client objectives
• Maintain detailed records of client communications, project progress, and deliverables
• Stay informed on industry trends, market conditions, and competitor activity to provide relevant insights to clients