Account Manager Lead, Client Success (CSM) at FIS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Account Management, Private Equity Markets, Electronic Trading, Investment Banks, Trade Execution, Securities Finance, Portfolio Management, Fund Accounting, Post Trade Settlements, Derivatives, Private Assets, Crypto, Financial Technology, PowerBI, Relationship Management

Industry

IT Services and IT Consulting

Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Capture, communicate, and bring forward expansion recommendations from customer insights to sellers Act as a liaison between product management and clients; partner with sales & professional services teams Participate in the renewal process and articulate the renewal value story to clients What you will need: 5-10 years of experience in Client Success/Service, Client Support/Help Desk, Account Management, or similar roles 7-10 years of experience in defining/using solutions for Private Equity Markets, Electronic Trading and Investment Banks. Clear understanding of features & services (functional & technical) used in Trade Execution, Securities Finance, Portfolio Management, Fund Accounting, Post Trade Settlements, a must Knowledge of financial instruments, including Derivatives, Private Assets and Crypto preferred Bachelor’s degree; prior experience in financial technology services. Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities. Knowledge of FIS Capital Markets’ products and services strongly preferred. Strong analytical skills, including experience with PowerBI or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations. Lead and own the relationship Strong leadership and ability to collaborate with cross-functional teams incl. Solutions, Development, Sales, Pre-Sales, Renewals, Support, Commercials, etc. What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: Always-on learning and development Hybrid and collaborative work environment Competitive salary and benefits including medical and personal insurances and ESPP #LI-TC2 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Responsibilities

The Client Success Manager acts as a strategic partner, driving client satisfaction, solution adoption, and overall success by ensuring clients realize the full value of their investment. This involves leading strategic conversations, collaborating cross-functionally, and developing joint success plans with measurable KPIs.