Account Manager (Leesman) at HqO
London WC2A, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

06 Dec, 25

Salary

0.0

Posted On

07 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Real Estate/Mortgage

Description

ABOUT HQO

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.
HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.
We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.

Responsibilities

ABOUT THE ROLE

We are seeking an Account Manager to join our growing Client Services team reporting into Client Services Manager. The Account Manager plays a key role in the Leesman business. Employees in this position are mainly responsible for providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process. This role reports to the Client Services Manager based in London. This is a full-time, permanent position with the potential for regional and overseas travel.

WHAT YOU’LL DO

  • Presenting results of surveys back to clients, face-to-face when possible
  • Managing and conducting client meetings at any phase of a project
  • Shaping the service delivery for Leesman as it enters its next phase of growth and expands globally
  • Providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio
  • Managing the overall survey process for multiple clients at once through each step in the process
  • Helping clients understand the Leesman tool and how they can use it
  • Working closely with sales and operational teams to ensure clients are receiving the best service possible
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