WHY WE WORK AT DUN & BRADSTREET

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.

JOB SUMMARY

The Inside Sales / SMB role focuses on selling company products and services to new and existing clients remotely via phone or digital channels. The primary goal is to grow revenue through retention, cross-selling, upselling, and managing renewals for small to medium-sized businesses.

REQUIRED SKILLS & QUALIFICATIONS:

• 5+ years of experience in inside sales, renewal sales, or sales support with a strong track record.
• Proven success in B2B sales and account management (preferred).
• Results-driven, adaptable, and comfortable in a fast-paced, metrics-driven environment.
• Ability to manage opportunities throughout the sales pipeline.
• Proficiency in CRM software (e.g., SFDC) and Microsoft Office Suite.
• Strong phone presence with active listening, negotiation, and closing skills.
• Knowledge of industry trends, competitors, and emerging technologies.
• Excellent verbal and written communication skills.
• Ownership mindset—be proactive, solution-oriented, and collaborative.
• Commitment to continuous learning and professional growth.
  All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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• Act as a trusted advisor by building strong client relationships.
• Manage the renewal process for small to medium businesses.
• Proactively protect existing accounts, identify at-risk clients, and implement retention strategies.
• Drive revenue growth by identifying new business, win-back, and cross-sell opportunities.
• Recommend and implement process improvements and modern solutions for clients.
• Collaborate with Solution Sales to develop accounts and achieve revenue targets.
• Assist customers with contract issues, usage queries, and invoice disputes.
• Communicate value propositions effectively through a consultative sales approach.
• Maintain accurate records in CRM software (e.g., SFDC) to support forecasting.
• Perform additional duties as needed.