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Account Manager at Mainely Grass

Bedford, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

25.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Computer Skills, Problem-Solving, Resourcefulness, Analytical Skills, Adaptability, Organization, Relationship Building, CRM Navigation, ERP Navigation, Empathy

Industry

Environmental Services

Description

Description Join the premier lawn care provider in New England and work with a team that leads with the core values of Quality, Customer Service, and Education. With these values, we are dedicated to providing superior service with an unparalleled customer experience throughout the Massachusetts, New Hampshire, and Maine area. We are looking for a Full-Time Account Manager who brings to the team an Energetic personality, with a demonstrated ability to engage and communicate with customers in a service-oriented setting. To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build relationships with our customers. The ideal candidate will have experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary). Responsibilities Include Customer Service tasks such as service questions and issues, maintaining up-to-date account information, and billing and payment processing Coordination with field operations to ensure a seamless customer experience Identify and proactively look for solutions to correct customer concerns and issues Responsible for maintaining a high level of professionalism and empathy with customers Assist with challenging customer requests or issue escalations as needed Benefits Health Insurance- 80% premium paid by the employer Dental Vision Life Insurance 401K - up to 4% company match immediately available PTO Holiday Pay Employee Discounts Competitive Compensation

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Responsibilities

Responsibilities include handling customer service tasks such as addressing service questions and issues, maintaining account information, and processing billing and payments. The role also involves coordinating with field operations to ensure a seamless customer experience and proactively identifying solutions for customer concerns.