Account Manager (Maternity cover - 2 years fixed contract) at Sutherland

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Data Analysis, Process Enhancement, Performance Management, Service Quality, Training Needs Assessment, Leadership, Time Management, Verbal Communication, Written Communication, Team Management, MS Office Applications

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Improve the company: Make recommendations to enhance processes and boost ease and efficiency Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge Qualifications Our most successful candidates will have: A Bachelor’s Degree Three years operations and management experience; Process transformation experience required Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Experience in managing mid-size team 100-200 FTEs is a benefit Background in the travel vertical/industry will be a major plus Excellent working knowledge of MS Office applications, previous experience managing mid to large teams and travel experience is an advantage Additional Information Additional health and life insurance coverage Generous annual leave Food vouchers and paid breaks Competitive salary and clear career progression World-class on-the-job training All your information will be kept confidential according to EEO guidelines.

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Responsibilities

Managers in this role are responsible for strengthening client relationships by understanding needs and resolving issues, while also impacting the bottom line through the production of effective strategies based on data analysis. They will also oversee performance and service quality to guarantee customer satisfaction and determine staff training needs.