Account Manager, Medical Group Partnerships at Recora, Inc

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Healthcare Consulting, Project Management, Communication, Data-Driven Solutions, Stakeholder Relationships, Problem Solving, Analytical Skills, Collaboration, Time Management, Client Engagement, Operational Efficiency, Technical Contexts, Patient Issues, Referral Management

Industry

Hospitals and Health Care

Description

What we're looking for We are seeking a highly motivated Account Manager, Medical Group Partnerships to join our Partnership Success team and help advance our mission of empowering everyone to live a long, full, and optimal life. The ideal candidate brings strong experience in customer success and account management within healthcare consulting and/or project management. You are an exceptional communicator who can influence both clinical and business leaders with data-driven, creative solutions. You thrive in fast-paced, ambiguous environments, learn quickly, and have a bias toward action—comfortable not only identifying opportunities but also executing on them. Reporting to the Director of Account Management, you will serve as a strategic advisor to key partners, navigating technical contexts with ease and ensuring clients realize the full value of their Recora partnership. Responsibilities In this role, you will: Partner with the Director of Account Management to support strategic growth initiatives and address client needs Manage a portfolio of key Recora partnerships, acting as the primary point of contact and the face of Recora for all client-related needs Build and maintain strong stakeholder relationships, driving high levels of partner satisfaction, loyalty, and advocacy Transform partners into Recora advocates by showcasing their successes through case studies, references, blogs, and other marketing initiatives Lead partner communications and engagement by preparing client-facing materials, delivering presentations, and managing meetings, quarterly business reviews (QBRs), and events Proactively manage client issues and escalations, collaborating with cross-functional teams (enrollment, operations, analytics, product, partnerships) to resolve challenges and optimize workflows Support daily partner operations, including investigating patient issues, managing and tracking referrals, ensuring billing accuracy, and generating EHR reports that improve efficiency, reduce errors, and deliver a seamless experience for patients and partners Develop a deep, data-driven understanding of Recora’s products and solutions to identify opportunities for increased client value and operational efficiency Travel to client sites (~20%) as needed to provide support and strengthen relationships Requirements for the Role: 3-5 years of experience in account management or client services role in a digital health or healthcare company You have strong IQ and EQ A reputation for quickly absorbing information, managing conflict, and communicating effectively to both working-level and senior stakeholders You’re comfortable presenting to executive and frontline teams, and you’re able to articulate complex technology and operational workflows to audiences of varying backgrounds A data-driven problem solver with exceptional analytical skills. You use data to persuade your audience and are comfortable with health system and medical group workflows Experience meeting deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment Excellent collaboration and time management skills While not required, exposure to Epic/Cerner and basic analytics chops for routine data validation is a plus Passion for health care as evidenced by academic or personal pursuits and professional experience Willing to travel, work with clients on West Coast or central hours, and proximity to a major airport NYC-based candidates excited to work IRL 2+ days per week strongly preferred Benefits Equity compensation in Recora Generous PTO / sick leave/health benefits FSA Commuter Benefits 401(k) plan Free lunch and snacks in the NY office Health and wellness stipend

Responsibilities

The Account Manager will manage a portfolio of key partnerships, acting as the primary point of contact for client-related needs. They will also lead partner communications, manage client issues, and support daily partner operations.