OVERVIEW

We are seeking a motivated and results-driven Account Manager to join our dynamic team. The Account Manager plays a pivotal role as the primary liaison between clients and MediDrive, acting as a critical link to ensure exceptional service delivery and successful execution of contractual obligations. This role focuses on fostering client satisfaction, retention, and growth by proactively addressing client needs and delivering tailored solutions. Collaborating closely with internal teams, the Account Manager drives service excellence by resolving issues, identifying opportunities for improvement, and aligning efforts to achieve both client and business objectives.

ANALYTICAL SKILLS

• Ability to analyze data, identify trends, and use insights to inform decision-making.
• Proficiency in using analytics tools for creating performance dashboards or client reports.
• Strong attention to detail and the ability to prioritize tasks effectively.

COMMUNICATION AND INTERPERSONAL SKILLS

• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Ability to lead client presentations or deliver training sessions to diverse audiences.

INDUSTRY KNOWLEDGE

• Familiarity with the NEMT or healthcare industry is preferred.
• Knowledge of Medicaid, Medicare, or other healthcare funding mechanisms relevant to NEMT services.
• Understanding of service delivery standards, compliance requirements, and operational processes.

EDUCATION:

• Bachelor’s degree in Business Administration, Healthcare Management, Communications, or a related field is required.

EXPERIENCE:

• Minimum of 3-5 years of experience in account management, client services, or a similar role.
• Experience in the transportation, healthcare, or NEMT industry is a plus.

DRIVING REQUIREMENTS

• Must possess a valid driver’s license and have access to a reliable vehicle.
• Ability to travel up to 20% of the time, including on-site client visits and industry events.