Account Manager - Melbourne

at  Online Marketing Gurus

At OMG, we are proud to be Australia’s largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialize in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia’s best-rated and most revered marketing agency. We thrive on collaboration and a growth mindset, focusing not just on technology but on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as Australia’s first-choice agency for digital marketing solutions.
We are looking for an experienced Account Manager to join our account management team in Melbourne.

REQUIREMENTS

• Experience in Account Management, Client Services/Client Management in the digital marketing space
• Agency experience preferred
• Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
• Relationship builder who can quickly build rapport with all types of people.
• Attention to detail
• Excited about working in an always changing and evolving industry
• Have a positive and can-do attitude
• Able to understand and overcome challenges with your clients
• Solutions and outcomes focused
• Can manage multiple projects and work with various teams in a fast paced environment.

• Be the first point of contact for clients and provide customer service within your assigned portfolio
• Develop and grow relationships with all client stakeholders.
• Maintain client satisfaction via service levels and anticipate customer needs.
• On-board new clients, and present company documentation for client onboarding and reporting.
• Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
• Identify and pursue profitable growth opportunities in existing client portfolios.
• Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
• Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
• Responsible for ongoing training education to stay up to date with changes and developments in the industry.
• Champion company Values, Purpose and Vision internally and externally.