Account Manager at Merchology

Plymouth, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

72000.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, B2B Sales, Customer Relationship Management, Teamwork, Problem-Solving, Organizational Skills, Analytical Skills, Business Communication, Presentation Skills, Adaptability, Influencing Skills, Relationship Building, Technology Proficiency, Multimedia Skills

Industry

Retail Apparel and Fashion

Description

Description Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology seeks an Account Manager for our Sales team. Reporting to the Sales Manager, the Account Manager is a critical role that will influence the customer project journey and maintain account relationships. Each Account Manager will be responsible for managing projects from two-three sales representatives. Account Managers will represent the entire range of company products and services to their assigned customers, while ensuring the customer’s needs and expectations are met. A successful Account Manager will: Collaborate with 2-3 assigned Strategic Account Executives to meet average conversion rate and quota goals. Complete weekly engagements with new and repeat customers, including proactive outreaches via email, phone calls, web meetings, and in person meetings. Effectively manage 50 or more customer projects at a time. Collaborate with retail brand partners on product options, stock, and pricing. Cross-departmental coordination of quotes, mock-ups, and shipping expectations. Participate in monthly pipeline review meetings and quarterly account plan meetings with assigned reps. Keep projects up to date, overcome challenges, and close projects timely. Communicate effectively with the Customer Service team on out-of-stock projects, and project details. Create professional presentations to outline product options for customers. Ensure seamless project hand-off with Customer Service team once order is placed. Complete additional projects or duties as assigned by the Sales Manager. Requirements Bachelor’s degree in related field (business, marketing, communications); a combination of education and experience considered in lieu of degree. 1+ years as a Project Manager, preferably in B2B sales. Demonstrated experience in B2B sales. Candidates must demonstrate ability to quickly understand new customer needs and provide assistance, direction, and insights to convert their business. Strong teamwork, problem-solving, organizational, and relationship building skills. Adaptable to evolving processes and product offerings. Ability to influence decision makers and build relationships. Analytical skills to leverage data and research opportunities. Proficiency with technology and experience with CRM software (E.g, Hubspot). Multimedia skills to engage large groups, including phone, video and in-person presentations. Proficiency with engaging and effective business communication. WHAT WE OFFER In addition to an outstanding creative culture, authentically nice people, and interesting work, we have: Competitive compensation: the estimated range for On-Target Earnings in this role is $62,000 to $72,000. On-Target Earnings consist of a combination of annual base pay and a variable target based on sales quota achievement Generous PTO (18 days per year) 8 company-paid holidays Hybrid work schedule for select departments 40 hours of paid volunteer time 401(k) with match Medical and dental insurance options, spending account options, including an HSA with employer match Company-paid life insurance Company-sponsored social events Premium brand partner discounts Employee-led events that include recognition, wellness, volunteering and DE&I LOCATION 3000 Niagara Lane North, Plymouth, MN 55447 Remote hybrid role: Two at-home days and three onsite days, with Wednesday required (following completion of training period) INDUSTRY Business to Business E-commerce and Apparel Merchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.

Responsibilities

The Account Manager will manage customer projects and maintain account relationships while collaborating with sales representatives. They will ensure customer needs are met and projects are completed in a timely manner.