Account Manager - Mid Market (Penang) at Maxis

Northampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Relationship Management, Customer Needs Analysis, Sales, Strategic Planning, Tactical Planning, Data Analysis, Problem Solving, Account Management, Customer Retention, Team Collaboration, Solution Selling, Business Development, Negotiation, CRM

Industry

Telecommunications

Description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? We are looking for a Mid Market Account Manager to expand Maxis Fiber Connection market share in Northern region. The incumbent is accountable for 1) GSM, FNW and Solutions total billings revenues and new contracts 2) Manage a set of customers assigned for the year – renewal of contracts, finding new opportunities for yearly incremental business 3) Create, Build, Enhance and maintain customer relationship The ideal candidate will be able to identify needs and requirements to promote our Maxis’ Fiber Connection and solutions and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business to achieve long-term success. Fresh graduates who are energetic with a can-do attitude are highly encouraged to apply! What are you accountable for? Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met. Build market position in the assigned account by identifying potential business deals and close relationship with existing customers; Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts; Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making; Protects organization’s value by keeping company information and tender confidential; Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable Assist collection team on customers’ aging. Ensure pipeline in CRM are diligently updated – consistently putting new opportunities week on week AND progressing the opportunity sales motion from creation to closing. Develop Account plans for all assigned customers. Work with ECO to drive operational smoothness in handling accounts Accountable on driving every opportunity to closure with a close plan. Keeping track of all post sales activities with timely delivery. Working closely with Solution Sales/Pre Sales team and Identifying new solutions for all assigned customers for sustainable account growth. What do you need to have for this role? Ideally candidate with 1-2 years of experience. Fresh graduates are welcomed to apply. Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels Result driven and passionate individual who eager to help customer by providing solutions based on customer needs Relationship management skills and openness to feedback Tertiary education in business administration, sales or relevant field What’s next? Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account. Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability. Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.

Responsibilities

The Mid Market Account Manager is responsible for expanding Maxis Fiber Connection market share in the Northern region by managing customer relationships and driving revenue growth. This includes developing strategic plans, ensuring KPIs are met, and identifying new business opportunities.