JOB DESCRIPTION:

The Account Manager is responsible for managing an array of accounts, achieving account revenue targets, profits and overseeing the work of delivery managers reporting to her/ him / them. This position is the key driver of company growth, client satisfaction and brand development for Qualitest within its existing clients. It requires frequent interaction with the client’s executives, partners, Qualitest’s Finance, Qualitest Delivery and Qualitest Sales teams.

REQUIREMENTS:

• Fifteen years of relevant work experience selling services - preferably services sales to MLEU industry (primarily in the US but some international is acceptable)
• 5-10 years of experience delivering quality engineering services, preferably in the MLEU industry
• Proven track record of annual growth of existing accounts with a partnering and service optimization mindset
• Possess a cultural understanding of how clients are organized and conduct day-to-day business.
• Bachelor’s degree or higher from an accredited college/university in an appropriate field
• Must have excellent oral and written presentation skills with a demonstrated ability to facilitate meetings- work with business users who validate project results- and access internal subject matter experts when appropriate.
• Must be able to write SOWs and proposals using the latest proposal generation tools.
• Ability to travel up to 25%
• Experience routinely updating and navigating industry leading CRM systems including salesforce.

REQUIRED SKILLS

IT Service Manager Technical Delivery Manager Technical Project Manage

RESPONSIBILITIES:

• Lead and manage targeted sales campaigns for national and international clients.
• Establish meaningful relationships with clients through specific knowledge of their industry and operations.
• Manage customer relationships and own customer satisfaction of service delivery.
• Identify improvement and optimization opportunities in existing accounts to realize quality, cost, and speed-to-market improvements for our clients.
• Utilize a solution selling methodology to meet business needs with appropriate Qualitest services.
• Develop and maintain a pipeline of new opportunities.
• Regulated environment
• Manage and author responses to client RFIs and RFPs
• Attend networking events and conferences to build client relations and community support.