JOIN ONE OF AUSTRALIA’S FASTEST-GROWING PRIVATE EDUCATION COMPANIES

Modedu is on a mission to reimagine private education in Australia — blending the power of structured 1:1 tutoring, academic coaching, and tech-enabled learning tools to give every student the support they deserve. We’re trusted by nearly 500 families across the country and backed by a team of 70+ incredible educators.
We’re now looking for a reliable, empathetic, and proactive Account Manager / Customer Success Agent to join our team after hours and on weekends — helping families access support and ensuring everything runs smoothly during our busiest time.

MAKE EDUCATION PERSONAL. JOIN MODEDU.

modedu.com.au
Job Types: Part-time, Casual, Contract, Internship
Contract length: 12 months
Pay: From $200.00 per week
Expected hours: 10 – 40 per week

Benefits:

• Employee mentoring program
• Free drinks
• Free food
• Professional development assistance
• Salary packaging
• Work from home

Application Question(s):

• How comfortable do you feel with being involved in B2C Sales (Direct to Consumer)?
• Have you graduated High-School in VIC/NSW and are familiar with HSC/VCE curriculum? (We need someone that understands the structure and experience for our customers).

Experience:

• Tutoring: 2 years (Required)
• Direct sales: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: Remot

• Responding to inbound customer inquiries (via phone, SMS, or email) with speed, clarity, and care.
• Supporting sales conversations — explaining our tutoring subscription model and helping families get started.
• Managing lesson bookings, cancellations, or rescheduling in real-time.
• Liaising with tutors and customers to assign the right tutor and ensure consistent lesson delivery.
• Handling basic subscription management, billing queries, and credit checks when required.
• Logging interactions and keeping our CRM updated.