COMPANY DESCRIPTION

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world’s most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa’s international reach, we’re shaping the next generation of business festivals.
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor’s Best Places to Work 2025 UK list
Money20/20 is the world’s leading premium content, sales and networking platform for the global money ecosystem.
From in depth analytics to inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead – powering strategies and switching mindsets.
The future promises a faster, smoother, more connected money ecosystem. Money20/20 promises the clearest, sharpest vision of what’s next.

JOB DESCRIPTION

We are looking for an experienced Account Manager to join the Money20/20 Europe team in London and become an integral part of our sales function.
As an Account Manager, you will be responsible for retaining a proportion of our existing retention clients and identifying new commercial opportunities and driving growth within this cohort, whilst delivering excellent customer service.

Key accountabilities

• You will be committed to customer service excellence and will have a role in developing and managing partnerships and business relationships with our key stakeholders
• Successfully achieve sales/revenue targets and performance objectives while managing time objectives both office and outside client meetings
• Managing and selling to existing customers, from a prescribed account list, constantly looking at ways to retain them and upsell
• Effectively manage outgoing calls and meetings, both by phone and face to face in line with the KPIs expected and agreed to grow the business
• Ensure client relationships are always created and maintained
• Successfully achieve specified targets and performance objectives for sponsorship within your remit. Performance will be measured through clearly defined KPIs
• Be knowledgeable about the market, customers, competitors and products to sell solutions to customers effectively
• Maintain a strong sales pipeline through effective relationship building, call management and lead generation
• Ensure accurate use and maintenance of system supporting sales activities (Salesforce)
• Ensure sales administration activities (reports, meetings, plans etc.) are completed in an effective and timely manner
• Continually seek ways of improving contribution to the business and service to customers through research into the industry as well as your customer base

QUALIFICATIONS

• Experience in a sales environment
• Experience in a client-facing position
• Proven success in meeting renewal targets and/or new business growth targets
• Excellent oral and written communication skills as well as excellent presentation skills
• A proven track record of coming up with consultative solutions for clients
• Must be extremely customer service oriented with a passion to exceed client expectations
• Must be detail-orientated and organised; able to multitask and think quickly; a fast learner
• Must be self-motivated and energetic; able to work independently with minimal supervision
• Good computer skills (basic knowledge of Word, Excel, PowerPoint); knowledge of Salesforce
• Interest and/or experience in financial services/fintech/tech

Please refer the Job description for details