Account Manager at NTT DATA

Molenbeek-Saint-Jean - Sint-Jans-Molenbeek, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Project Delivery Oversight, Stakeholder Engagement, Status Reporting, Operational Readiness, Process Improvement, Medicaid Eligibility Processes, Project Management, BPR Methodologies, Problem-Solving, Teamwork, Customer Service, Fluency in Spanish, Communication Skills, Policy Determinations, Enrollment

Industry

IT Services and IT Consulting

Description

Client Relationship Management: Establish and maintain a positive client relationship with PRMP, providing timely and informed responses to implementation, operational, and administrative inquiries. Project Delivery Oversight: Oversee the delivery of all project phases, ensuring alignment with PRMP's goals, contract requirements, and performance standards. Stakeholder Engagement: Attend in-person meetings and hearings with legislative committees, governmental bodies, agencies, and officers as requested by PRMP. Status Reporting: Meet regularly with PRMP staff or designated representatives to provide oral and written status reports and other required information. Delegation of Authority: Delegate authority when unavailable, ensuring continuity of project leadership and client support. Operational Readiness: Assess operational readiness for process changes, ensuring consistent application of new processes and providing insights to support successful implementation. Frontline Insights: Gather and communicate frontline feedback to inform ongoing process improvements and support adoption of redesigned workflows. Minimum of eight (8) years of demonstrable experience in project management for a State Medicaid Agency (SMA) with operations similar to PRMP, a large healthcare provider management organization of similar size, or an organization of comparable size implementing process reengineering projects. At least three (3) years of experience in a project management or advisory role for projects aligned with the scope of this RFP. Minimum of two (2) years of experience in Medicaid eligibility processes, including policy, determinations, and enrollment. Bachelor's degree or a minimum of four (4) years of related experience. Minimum of two (2) years of experience in project management standards and best practices, including PMBOK® Guide. Fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population. Strong knowledge of Medicaid eligibility processes, including policy, determinations, and enrollment. Knowledge of industry-recognized BPR methodologies, frameworks, and best practices, including Lean, Six Sigma, or equivalent process improvement approaches. Prefer on island in Puerto Rico. Strong problem-solving, teamwork and customer service skills.

Responsibilities

The Account Manager will establish and maintain positive client relationships while overseeing project delivery and ensuring alignment with organizational goals. They will also engage with stakeholders and provide regular status reports to ensure operational readiness and process improvements.