Account Manager

at  OLIVER Agency North America

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

ABOUT THE ROLE:

We are hiring an Account Manager to join our hybrid onsite team in Toronto working with one of our large financial clients! Our Account Managers play a pivotal role in the running of our on-site tier two agency teams. In our world, they are true hybrids with both client facing experience and solid project management skills. We’re excited to welcome a team member with experience in an advertising agency or design firm setting who can support our senior account leads in strengthening our already solid relationships with clients and delivering outstanding customer service along the project management journey.

WHAT YOU WILL BE DOING:

• Build estimates and timelines
• Write briefs for the creative studio
• Brief creative teams and evaluate work based on client brand standards and expectations
• Manage status reports and client status meetings
• Take client notes and share among team, setting follow up actions as needed
• Oversee projects coming in and out of the agency
• Tracking time on projects through our time and entry system
• Keep informed and up to date on industry innovations that the clients can learn from and share with the team
• Set up meetings/calls with appropriate team members
• Provide accurate agendas, detailed notes and actionable next steps
• Enter jobs in Project Workflow Technology, issuing POs and invoices
• Take direction and be a self-starter
• Collaborate with remote teams to obtain assets and product information
• Assist on other projects as needed

WHAT YOU NEED TO BE GREAT IN THIS ROLE:

• 3+ years of experience in an Account Coordinator, Account Executive or Junior Project Manager role
• 3+ years of experience working at an advertising agency experience or in-house creative team
• 3+ years of experience working on print and digital creative projects, a clear understanding of digital and social channels
• 3+ years of experience creating billing detail, tracking hours and project budgets
• A strong desire to help out where needed, clear examples of prior experience supporting account teams
• A maturity and comfort talking to clients, previous experience presenting information to clients