Start Date
Immediate
Expiry Date
08 Jan, 27
Salary
5000.0
Posted On
10 Oct, 26
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Other / Unclassified
Key responsibilities
- Portfolio ownership: Manage and grow a portfolio of property owners, acting as their main point of contact and trusted advisor.
- Portfolio performance: Monitor occupancy, bookings and revenue across your portfolio, explain trends to owners and agree actions to improve results.
- Retention and growth: Identify retention risks early, lead difficult conversations and spot opportunities to add properties or services within your portfolio.
- Escalations: Own complex owner issues and complaints through to resolution, coordinating across teams.
- Reporting: Share regular performance updates and owner reviews, and keep accurate portfolio records in our CRM.
- Team support: Guide Owner Success Associates and help improve how we manage owner portfolios in the UAE.
What we're looking for
- 2–5 years' experience in account management, customer success or client relationship management, managing a portfolio of clients
- Confident building trust with clients and handling difficult conversations
- Commercially minded, comfortable with numbers and explaining performance simply
- Organised and able to manage a busy portfolio with competing priorities
- Proactive and accountable: you follow through until things are resolved
- Comfortable with CRM tools, spreadsheets and digital systems
- Fluent English, written and spoken
Nice to have
- Experience in hospitality, short-term rentals, real estate or property management
- Knowledge of the UAE market and holiday home regulations (DTCM)
- Arabic
Key responsibilities
- Portfolio ownership: Manage and grow a portfolio of property owners, acting as their main point of contact and trusted advisor.
- Portfolio performance: Monitor occupancy, bookings and revenue across your portfolio, explain trends to owners and agree actions to improve results.
- Retention and growth: Identify retention risks early, lead difficult conversations and spot opportunities to add properties or services within your portfolio.
- Escalations: Own complex owner issues and complaints through to resolution, coordinating across teams.
- Reporting: Share regular performance updates and owner reviews, and keep accurate portfolio records in our CRM.
- Team support: Guide Owner Success Associates and help improve how we manage owner portfolios in the UAE.
What we're looking for
- 2–5 years' experience in account management, customer success or client relationship management, managing a portfolio of clients
- Confident building trust with clients and handling difficult conversations
- Commercially minded, comfortable with numbers and explaining performance simply
- Organised and able to manage a busy portfolio with competing priorities
- Proactive and accountable: you follow through until things are resolved
- Comfortable with CRM tools, spreadsheets and digital systems
- Fluent English, written and spoken
Nice to have
- Experience in hospitality, short-term rentals, real estate or property management
- Knowledge of the UAE market and holiday home regulations (DTCM)
- Arabic
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