Account Manager at PANGEA GmbH

Bloomfield Hills, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

95000.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Virtual Client Support, Sales, Communication Skills, AI Prompt Design Principles, Technical Concept Translation, Subject Matter Expert, Client Needs Identification, Troubleshooting, Client Satisfaction, Retention, Prompt Behavior Feedback, AI Response Quality, Client Onboarding, Relationship Management, Handling Objections, Conversational AI

Industry

Description

Replies within 24 hours Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance We are seeking a technically-minded Account Manager who thrives in a client focused environment and brings a customer first mindset along with a strong background in virtual client support and sales. The ideal candidate will combine excellent communication skills with a solid understanding of AI prompt design principles and the ability to translate complex technical concepts into clear, action items to improve performance on behalf of our clients. This individual will act as a subject matter expert, playing a critical role in identifying client needs, troubleshooting issues, and ensuring the successful adoption of our solutions. A proactive approach, comfort with technical tools, and the ability to navigate client conversations with both empathy and technical clarity are essential for success in this role. Key Responsibilities: Act as the primary point of contact for assigned client accounts, handling daily inbound and outbound calls, video meetings, and email interactions. Manage direct client communications with a focus on resolving issues and promoting effective product usage. Drive client satisfaction and retention by providing expert level product guidance, overcoming objections, and ensuring swift resolution of service needs. Collect and synthesize client feedback, especially related to prompt behavior and AI response quality, and implement approved changes within our proprietary UI tool. Monitor ongoing usage of AI tools by clients and recommend enhancements to client UI environment while accounting for both company and client needs. Assist in onboarding new clients and guiding them through our AI platform features and service processes. Qualifications: 5+ years in a virtual account management, customer support, or call center management role Experience managing fielding client inquiries, handling objections, and following protocols Familiarity with conversational AI or prompt engineering concepts such as ChatGPT, structured inputs, or LLM tuning Proven ability to manage customer relationships, engagement, retention, and client satisfaction Strong verbal communication and listening skills with the ability to clearly explain complex tools and handle challenging conversations with professionalism What We Offer: Competitive base salary Comprehensive medical, dental, and vision benefits 401(k) with company match Paid time off Remote work If you're excited to combine your client relationship and call management skills with emerging technology, and you're ready to make an impact in a service focused, sales forward role, we encourage you to apply. This is a remote position. Compensation: $85,000.00 - $95,000.00 per year Empower Your Career with Innovation and Impact At Predictive Strategies, we specialize in creating customized solutions from lead generation to data management. Leveraging advanced predictive analytics, we execute multi-channel outreach programs tailored to customer behavior. At Predictive Strategies, we value integrity and follow-through. We believe in creating an environment where your contributions can lead to the next big breakthrough. Join our team to become a trusted leader, bringing value and innovation to our company.

Responsibilities

The Account Manager acts as the primary point of contact for assigned clients, managing daily communications via calls, video, and email to resolve issues and promote effective product usage. Key duties include driving client satisfaction and retention by providing expert guidance and synthesizing client feedback regarding AI prompt behavior for implementation.