Account Manager at Pantherx Specialty LLC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analytics, Client Services, Strategic Program Management, Stakeholder Management, Problem Solving, Conflict Resolution, Operational Data Analysis, Business Strategy, Project Management, Quarterly Business Reviews, KPI Tracking, Process Improvement

Industry

Cosmetics

Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients. We are seeking team members who: Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever-challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases. At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases. Join the PANTHERx team, and define your own RxARE future in healthcare! Location: Pittsburgh, PA (Remote) Classification: Exempt Status: Full-Time Reports To: Director, Account Management Purpose The Account Manager is a proactive business partner who drives strategic outcomes for assigned pharmacy manufacturer programs through data-driven insights, collaboration, and operational excellence. This role is pivotal in driving business forward, relying on key metrics to maintain excellence in client relations and program execution. The Account Manager advances business objectives and partners cross-functionally to align and deliver on shared goals, drives program growth and efficiencies, and supports long-term success. This role requires occasional travel to PANTHER headquarters or manufacturer sites for in-person meetings and events. Responsibilities * Serves as a proactive partner to assigned pharmaceutical manufacturers to advance business goals and long-term strategic outcomes. * Utilizes comprehensive business metrics to understand and drive critical program insights and recommendations. * Collaborates across internal departments and external stakeholders to ensure alignment on program objectives and deliverables * Leads the preparation and delivery of quarterly business reviews (QBRs) using actionable analytics and strategic insights. * Observes and reports on program KPIs, SLAs, and other contractual metrics * Coordinates, troubleshoots, and helps resolve data discrepancies * Monitors and analyzes trends in program performance (e.g., conversion, adherence, persistence) to identify opportunities for continuous improvement. * Owns end-to-end program execution and business outcomes, including identifying and resolving issues, partner engagement, and performance tracking. * Leads the development of launch plans and evolving variables based on business intelligence and partner feedback. * Identifies and recommends operational or data process improvements to enhance outcomes. * Responds to inquiries with promptness, professionalism, and a solutions-oriented mindset. * Ensures adherence to contractual obligations and identifies opportunities for performance improvement through internal collaboration and business process improvements. * Supports product launches, and critical business initiatives in partnership with manufacturer stakeholders. * Coordinates the implementation and execution of manufacturer programs. * Clearly conveys expectations, provides constructive feedback, and facilitates open, two-way communication within the teams to drive collaboration and performance. * May have responsibilities in leading supporting staff. * Attends in-person meetings and events at PANTHER headquarters or manufacturer locations as required. * Additional responsibilities as required. Required Qualifications * Bachelor’s Degree in Health Science, Business, Marketing, or related discipline. * Minimum of three (3) years’ experience in healthcare, pharma, client services, or strategic program management. * Demonstrated experience using data analytics and insights to drive business outcomes. * Proven ability to collaborate across departments and influence stakeholders at all levels. * Strong critical thinking, problem-solving, conflict resolution and independent decision-making skills. * Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. * Proficient in analyzing operational data and translating insights into business strategy. * Ability to travel as required to meet clients and attend industry events. Preferred Qualifications * Master’s Degree in Health Science, Business, Marketing, or similar major. * Experience supporting pharmaceutical manufacturers or specialty pharmacy operations. * Proficiency in advanced reporting/BI tools (Tableau, Power BI, etc.). * Experience in process improvement (Lean Six Sigma, etc.). * Exceptional verbal and written communication skills with executive-level presentation capabilities. * PMP or equivalent certification. Work Environment This job works in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Physical Demands While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Benefits Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too! Equal Opportunity PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Account Manager serves as a strategic partner to pharmaceutical manufacturers, utilizing data-driven insights to drive program outcomes and growth. They are responsible for managing client relations, leading quarterly business reviews, and ensuring adherence to contractual KPIs and SLAs.