WHO WE ARE

At Paradigm, we’re revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.
We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We’re on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

EXPERIENCE AND SKILLS

• Minimum 2 years of experience in account management, revenue cycle management (RCM), or healthcare billing, with a strong focus on third-party payer claims
• Proficiency in CRM systems, preferably HubSpot CRM and billing software
• Strong written and verbal communication skills, with a focus on business etiquette
• Excellent follow-up, time management, and communication skills required
• Project management experience preferred
• Strong problem-solving and decision-making skills
• Excellent verbal and written skills
• Proficiency in MS Office Suite (Outlook, Word, Excel) required

EDUCATION AND QUALIFICATIONS

• Bachelor’s degree in Health Care, Public Health, Business Administration, or other related field

• Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines
• Provide email support using the ticketing system to resolve customer issues
• Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues
• Identify, analyze, and research trends in submitted claims to create resolutions
• Facilitate regular meetings with customers to discuss any concerns or educational challenges
• Assist customers with setting up and navigating programs or software associated with a product or service on an as-needed basis