Account Manager at Paragon

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Executive, Customer Advocacy, Stakeholder Communication, Interpersonal Skills, Project Management, Attention to Detail, Multicultural Environment, Proactivity, Flexibility, English Proficiency, Sales Collaboration, Up-sell Opportunities, Governmental Organizations, Cyber Intelligence, Problem Resolution

Industry

Public Safety

Description

Paragon is on a mission to transform the world of cyber intelligence. Based in Tel Aviv, our innovative team is made up of top-tier talent who are passionate about making an impact. At Paragon, you’ll find the freedom to think boldly, collaborate with purpose, and grow alongside a team united by a shared mission striving for excellence, and always looking out for one another. We are looking for a proficient and highly-skilled Account Manager to join our team. Responsibilities Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts Representing the company at customer accounts and voicing customers’ needs internally Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibly on invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information on customer activity Requirements 5+ years of previous proven experience as an Account manager, Client Executive - Must Experience working closely with clients, working with a limited number of clients and accompanying them on a daily basis Experience working with governmental organizations in the security/intelligence/cyber domain. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details Ability to work in a multicultural environment Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level Strong interpersonal skills, people person Excellent proficiency in English, both verbally and in writing Motivation, flexibility, proactiveness, ability to work independently and as a part of a team Willingness to travel extensively - 25% travel Project management experience - Advantage

Responsibilities

The Account Manager will serve as the primary point of contact for customer matters, advocating for their needs within the organization. Responsibilities include managing customer relationships, resolving issues, and collaborating with the sales team to enhance client engagement.