The Manage, Partners & Alliances plays a crucial role in fostering and maintaining strategic relationships between a company and its business channel partners. This position involves a blend of relationship management, strategic planning, and operational oversight to ensure mutually beneficial outcomes for both the company and its channel partners.
The Manager, Partners & Alliances is pivotal in ensuring that partnerships are productive, sustainable, and aligned with the company’s strategic goals. By balancing relationship management with strategic oversight, they contribute significantly to the overall success and growth of the company.
Location: Remote based in Europe preferably close to an International Airport
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Business Maximisation: Managing existing channel partner relationships and maximising revenue generation during the whole indirect sales cycle with the different partner’s team (Sales, marketing, Business Development, Service & Deployment, Finance, etc.)

• Business Growth: Proactively identify opportunities on channel partner’s sales pipeline to promote other clinical AI solutions of the DeepHealth portfolio based on the clinical end user’s needs, potential gap into the channel partner portfolio, potential clinical knowledge gap, expertise and usage of the end-user.
• Business Retention: Work with the Channel Partners team and closely with DeepHealth Customer Success team aiming to increase customer retention and expansion of services. Potentially identifies at-risk customer relationships to support the channel partners teams to correcting any identified issues in collaboration.
• Relationship Building: Nurture strong, long-term relationships with active channel partners stakeholders (Business leaders, Clinical Specialists, Segment Leaders, Service Leaders, Legal and QARA team leaders). Serve as the primary point of contact, addressing their needs, concerns, and feedback with a focus on building trust and collaboration.
• Performance Management: Monitor and evaluate the performance of partnerships against agreed-upon metrics. Analyse data and feedback to assess the effectiveness of the partnership. Work with the DP&A to define and implement improvements into the strategy as needed.
• Problem Resolution: Act as a mediator to resolve conflicts or issues that arise within partnerships. Employ problem-solving skills to address concerns promptly and effectively, maintaining a positive relationship.
• Cross-Functional Collaboration: Work closely with internal teams, including Finance, sales, marketing, and product development, to coordinate efforts and ensure that channel partner initiatives are supported and integrated into broader company strategies. Serve as a communication interface between the channel partners, the clinical application specialists, services teams and any other internal DeepHealth division involved within the partnership and/or their customers under your responsibility.
• Reporting and Analysis: Manage and documents Quarterly Business Reviews and scheduled meetings with the channel partner representatives. Prepare regular reports on partnership performance, opportunities, and challenges. Use data to drive decision-making and communicate outcomes to senior management and other stakeholders.
• Offering Expertise: Develop a thorough understanding of the company’s product/service offerings and internal network, Who to go to and use this knoledge to provide guidance, best practices, and recommendations to channel partners.
• Sales Enablement: Facilitate the growth of commercial activities within channel partners by organizing comprehensive product demonstrations, coordinating Train the Trainer sessions to ensure a high standard of knowledge transfer, and effectively utilizing internal resources to equip these indirect channels for success. This task will be worked in close relationship with DeepHealth Clinical Specialists for delivery of training sessions.

COMPETENCIES, MINIMUM QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• Bachelor’s degree in healthcare, Business Administration, and/or Marketing and/or a related field medical Imaging field (or equivalent level of practical technical experience in radiology)
• A minimum of 2 years working experience in Business-to-Business relationship
• A minimum of 5 years working experience in the medical business – (Imaging business preferred)
• Proven experience in a customer-facing role
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in CRM and/or CSM software and data analysis tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong relationship-building skills
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Ability to work remotely, to be self-motivated, self-driven
• Ability to work and be part of a cross-team environment
• Superb verbal and written presentation and communication skills
• Ability to travel internationally

PREFERRED QUALIFICATIONS:

• Experience in Healthcare and/or Healthcare IT, MedTech
• Basic legal knowledge
• Understanding of radiology workflow
• Capacity to speak another European language
• Familiarity with CRM software, Microsoft Suite, Healthcare Applications/Products

Please refer the Job description for details