Account Manager at PERFORMANCE TEAM

Obetz, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

80000.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Supply Chain Management, Transportation, Distribution, Problem-Solving, Analytical Skills, Organizational Skills, MS Office Proficiency, YMS, TMS, WMS, Relationship Management, Customer Service, Data Entry, KPI Reporting, Training

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Details Job Location: 109 Groveport OH - Groveport, OH 43125 Position Type: Full Time As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Description Summary: Manage and coordinate activities related to major account(s) Essential Duties and Responsibilities: Serve as the primary point of contact with the customer. Communicate with customers via phone or in person to receive instructions for shipment, storing, delivery, or general processing. Maintain clear, positive and courteous relationships with both internal and external customers and team members. Manage clerk responsibilities and prioritization. Organize and delegate work to ensure customer and operational expectations are met. Coordinates with warehouse personnel to manage account activities, ensuring accuracy, completeness and proper condition of shipments. Resolve errors and customer complaints promptly and effectively. Forecast changes in account activity and plan labor requirements accordingly. Submit written and/or verbal reports as required. Perform data entry, including the development and creation of inbound and outbound schedules. Coordinate billing processes and assist in account related invoices and payments. Oversee the administration and flow of required documents to dock operations. Assign and manage workflow for dock operations. Handle, coordinate, and follow up on all special projects. Prepare and distribute KPI reports as required. Train and onboard new office associates. Process shipments through customer portals. Update and manage proof of delivery documentation; prepare files for billing. Communicate any concerns or issues that may impact the company to Management. Share ideas and solutions with Management that ensure continuous improvement. Represent the company in a professional and respectful manner. Qualifications: Excellent interpersonal and communication skills. Previous experience in supply chain, transportation, or distribution preferred. Ability to establish and maintain effective relationships with management staff, employees, and service providers. Exceptional problem-solving skills and proven experience of relationship management through business change and growth. Strong analytical and organizational skills. Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS). Education or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Schedule: 1st Shift M-F Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $70k to 80k *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Responsibilities

The Account Manager will manage and coordinate activities related to major accounts, serving as the primary point of contact with customers. Responsibilities include communication with customers, managing account activities, resolving issues, and preparing reports.