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Account Manager - Peripheral Interventions & Interventional Oncology - Eas at Boston Scientific Corporation Malaysia

Hemel Hempstead, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Support, Customer Service, Sales, Troubleshooting, Programming, Patient Follow-up, Documentation, Education Support, Relationship Building, Problem Solving, CRM Usage, Product Knowledge, Technical Support, Communication, Training, Case Coverage

Industry

Medical Equipment Manufacturing

Description

Work is driven by Customer demand and pre-planned support requirements. Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products. Work is driven by Customer demand and pre-planned support requirements. Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products. Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation. Supports team to achieve projected sales goals and increase sales revenues. Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales. Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions. Records customer information and activities in company's CRM system: use the system as an alignment tool with other commercial roles. Provides education support on product usage and customer training.

Responsibilities

Provide clinical support for company products, including case coverage and troubleshooting. Develop relationships with hospital personnel to facilitate sales and respond to customer needs.