Account Manager - Phase V Fulfillment at Geeks on Site

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

1600.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationships, Problem Solving, Communication, Presentation Skills, Organization, Multitasking, CRM Tools, Warehouse Management Systems, Self-Motivated, Team-Oriented, Client Satisfaction, B2B Customer Experience, Performance Monitoring, Upselling, Collaboration

Industry

IT Services and IT Consulting

Description

Location: Remote - ALL LATAM Reports To: Leadership Team Employment Type: Full-time About Phase V Fulfillment Phase V is a fast-growing third-party logistics (3PL) company specializing in warehousing, order fulfillment, and end-to-end customer experience solutions. Our team is dedicated to helping brands scale with precision, efficiency, and personalized service. Role Summary We're looking for a proactive and relationship-driven Account Manager to join our team. You'll serve as the main point of contact for a portfolio of clients, ensuring their operational needs are met, solving problems in real time, and delivering an exceptional fulfillment experience. This isn’t a junior role: we need someone experienced, autonomous, and able to manage client relationships with a sense of urgency and ownership. Key Responsibilities • Serve as the primary contact for assigned client accounts. • Build and maintain strong, long-term client relationships based on trust and results. • Coordinate with internal teams (warehouse, customer service, IT) to ensure seamless execution of client orders and initiatives. • Conduct regular check-ins, presentations, and reporting to monitor performance and satisfaction. • Handle client escalations with a solution-oriented mindset. • Oversee onboarding of new clients in collaboration with Sales/Business Development. • Maintain up-to-date records in CRM and WMS platforms. • Forecast, track, and analyze key account metrics and usage trends. • Identify upsell or growth opportunities and communicate client feedback internally. • Updated 2+ years and changed to B2B customer experience – less restrictive to get more candidates. • Strong communication and presentation skills with the ability to influence senior stakeholders. • Excellent organization, multitasking, and problem-solving skills. • Proficiency in CRM tools and comfort with warehouse/order management systems. • Self-motivated, team-oriented, and committed to client satisfaction. • Bachelor’s degree or equivalent professional experience. • A collaborative and growing team culture • Direct access to leadership and the ability to shape your role • Opportunities to grow with a fast-moving logistics company • Competitive salary ($1300 to $1600 per month) Payment once a month through payoneer

Responsibilities

The Account Manager will serve as the primary contact for assigned client accounts and will build and maintain strong, long-term client relationships. They will coordinate with internal teams to ensure seamless execution of client orders and handle client escalations with a solution-oriented mindset.