Account Manager (all genders) Imaging Systems – Baden WürttembergJob Description

You are the central point of contact between our customers and our innovative imaging systems solutions at Philips HealthSystems. In this role, you will be responsible for the strategic development and management of a core customer base and actively apply your knowledge of our products, software, and services to build lasting partnerships. You will be part of a strong team with extensive support from experts in service, back office, and marketing. You will report directly to the District Leader in the South.

Your job:

• The HealthSystems portfolio in the field of Imaging Systems includes equipment/products, software, customer service and other services and solutions.
• Building and strengthening customer relationships. Coordinating and directing customer interaction with other roles and functions in line with the regional sales strategy.

Furthermore, you are responsible for:

• Order intake and sales of equipment/products, software, and customer service or solutions.
• Data quality in SFDC & Forecast accuracy
• Customer Satisfaction (NPS) – Response Rate & Results
• Market share; Share of Wallet (SoW)
• Pricing for equipment/products and customer service
• The proactive identification and active pursuit of new business opportunities and their qualification in coordination with the district sales team.
• Correct representation of the funnel in the Customer Relationship Management tool (SFDC)
• The creation and internal coordination of customer-oriented offers (configuration and price) and the corresponding contract conclusion.
• Presenting offers and conducting negotiations together with the sales team.
• The renewal and expansion of existing customer relationships with the aim of concluding long-term (framework) agreements .
• The organization of product demonstrations and reference visits.
• Regularly monitoring the competition and changes in the industry and providing effective feedback to the business units.

This job is right for you if:

• Completed studies (medical engineering / business administration / industrial engineering / business informatics / natural sciences or similar) or comparable qualification
• Proven sales skills in identifying, managing, and successfully closing deals in the field of complex systems/solutions.
• Experience in the medical technology, medical IT or healthcare industry
• Good medical knowledge, in-depth knowledge of the processes in the hospital/practice, and a good understanding of the German healthcare system.
• Ability to collaborate and coordinate multiple interest groups.
• Customer-oriented, empathetic, solution-oriented action with a high degree of self-organization and self-motivation.
• Confident demeanor in providing needs-based advice to the customer
• Taking personal responsibility for achieving (team) results
• Excellent verbal and written communication skills, active listening, and strong persuasiveness.
• Proficient use of Microsoft Office applications and high IT affinity.
• Very good German and good English skills, both spoken and written.
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