ACCOUNT MANAGER – JOIN OUR AWARD-WINNING TEAM AT PHOTOCENTRIC!

Location: Peterborough, Cambridgeshire
At Photocentric, we’re seeking a talented and driven Account Manager to join our growing team. This exciting new role is key to supporting our sales and marketing functions while delivering exceptional service and building strong relationships with our valued customers in the UK, Europe and the US.
If you’re passionate about communication, problem-solving, and helping businesses grow—and you’re motivated by success—we want to hear from you!

ABOUT US

Photocentric Ltd is a market-leading manufacturing company with locations in Peterborough, UK, and the USA. We are proud recipients of three Queen’s Awards—one for Export and two for Innovation.
We’ve developed a patented method of 3D printing and manufacture cutting-edge 3D printers, resins, and craft products that are exported globally. Innovation is at the heart of everything we do, and we’re looking for people who share that passion.

THE ROLE: ACCOUNT MANAGER

This Account Manager is a newly created role designed to bridge the gap between our customers and internal teams. As an Account Manager, you’ll ensure seamless communication, high customer satisfaction, and identify opportunities for growth. You’ll play a critical role in supporting our sales and marketing strategies.

KEY RESPONSIBILITIES

• Build and maintain strong client relationships across all markets.
• Serve as the primary point of contact for assigned accounts.
• Manage customer service communications and respond to email inquiries.
• Collaborate with internal teams to deliver high-quality service.
• Understand client goals and ensure our solutions align with their needs.
• Identify and act on upselling and cross-selling opportunities.
• Support marketing initiatives, including managing social media for the Craft Industry.
• Prepare client reports, proposals, and project updates.
• Provide administrative and sales support to the wider team.