ABOUT US:

Encompass Print Solutions is an award-winning company specialising in design and creative, print procurement and full storage logistics. We pride ourselves on delivering innovative solutions that drive results for our clients. Join our talented team and be part of a creative environment where your contributions make a real impact.

JOB DESCRIPTION:

We are seeking a proactive and results-driven Account Manager to lead and coordinate client projects from initial enquiry through to final delivery. You will be responsible for managing day-to-day operations, ensuring client requirements are met with professionalism, efficiency, and consistency. This role requires strong communication, organisational, and negotiation skills, with a focus on delivering outstanding service and cultivating long-term client relationships.
A background or strong understanding of digital marketing will be highly advantageous, enabling you to offer modern, strategic insight and solutions.

ESSENTIAL SKILLS AND EXPERIENCE:

• Proven ability to manage multiple accounts simultaneously, delivering on time and within budget.
• Strong verbal and written communication skills across multiple channels.
• High attention to detail with the ability to write and interpret detailed project briefs.
• Proficiency in MS Office (Word, Excel, Outlook) and experience preparing professional presentations.
• Direct experience in client-facing roles with a focus on relationship management.
• Excellent time management, problem-solving, and decision-making abilities.
• A proactive, adaptable attitude with a commitment to continuous improvement and learning.

DESIRABLE SKILLS AND EXPERIENCE:

• Experience in digital marketing (e.g., campaign coordination, SEO, PPC, social media strategy, or analytics).
• Knowledge of POS (Point-of-Sale) marketing and promotional campaigns.
• Experience within the printing and/or procurement industry.
• Commercial awareness and an understanding of cost-to-value balancing.
• Strong teamwork and collaboration abilities.
• Experience using project management tools (e.g., Trello, Asana, Monday.com) or CRM platforms.

• Proactively manage client projects from concept to completion, ensuring timelines, budgets, and expectations are met or exceeded.
• Act as the main point of contact for clients and internal teams, providing clear communication and managing updates throughout the project lifecycle.
• Translate client needs into actionable briefs; advise on appropriate products, services, or digital marketing strategies to meet business objectives.
• Source and negotiate with suppliers/partners to ensure high-quality, cost-effective delivery.
• Support the ongoing development of client relationships by identifying growth opportunities and providing innovative solutions.
• Work collaboratively across departments and teams to support business initiatives and ensure consistent client focus.
• Stay informed on industry trends and pursue ongoing training or certifications to enhance skills and knowledge.