Account Manager/ Process Manager - Mail Operations (Email Security) at Sutherland Global Services UK Ltd

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Email Operations, Phishing Mitigation, Spam Mitigation, Trust & Safety, Security Operations, SMTP, DKIM, SPF, DMARC, Splunk, Log Analysis, Data Analysis, Team Leadership, Stakeholder Management, Problem Solving, Process Improvement

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description *For Pooling Purposes* 🔹 Lead & Inspire Teams Manage, mentor, and develop high-performing teams to exceed KPIs, client expectations, and high-quality email abuse mitigation. Foster a culture of accountability, collaboration, and continuous improvement 🔹 Drive Client Success Build and maintain strong relationships with clients and stakeholders Act as a trusted advisor by understanding business needs and delivering tailored solutions 🔹 Deliver Data-Driven Results Analyze reports, trends, and performance metrics to create actionable strategies Identify opportunities to improve efficiency, customer experience, and profitability 🔹 Champion Operational Excellence Ensure compliance with processes, policies, and service standards Oversee program execution and ensure alignment with business goals 🔹 Develop Talent & Capability Identify training needs and implement development plans Equip teams with the skills and knowledge needed to succeed 🔹 Collaborate & Innovate Work cross-functionally with internal teams and external partners Support program updates, promotions, and process improvements Qualifications Bachelor’s degree in any field 2+ years dedicated experience in email operations, phishing, spam/ abuse mitigation, trust & safety, or related security operations roles. Previous experience working in 24x7 operational or security operations center (SOC) / multi-vendor environments. Email Domain Expertise: Strong understanding of email protocols (SMTP, DKIM, SPF, DMARC), email authentication mechanisms, and email delivery infrastructure. Splunk Proficiency: Hands-on experience with Splunk for log analysis, creating searches, building dashboards, and extracting actionable insights from large datasets (mandatory). 2–3 years of leadership/management experience. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Proven ability to manage multiple priorities in a fast-paced environment. Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Account Manager will lead and mentor teams to ensure high-quality email abuse mitigation while driving client success through data-driven strategies. They are responsible for maintaining strong stakeholder relationships and ensuring operational excellence across all security processes.