ABOUT PROFITERO

Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business.
Profitero has recently joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment. while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis’ tech, data and activation services positions us to be a true end-to-end partner for helping brands maximise eCommerce market share and profits.
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Location: Hybrid role based in Reading, 3 days per week in the office (Some flexibility to work from the London office)

Qualified candidates will possess:

• Preference for a degree in a business/marketing related field
• 2+ years of customer account management experience in SaaS / eCommerce with experience managing FMCG customers
• Experience owning the process with customers from end to end up to renewals
• Experience of working with Salesforce CRM
• Proven track record “upselling” and delivering on targets.
• Experience of digital commerce and/or an understanding of the eCommerce industry
• Must demonstrate excellent communication (written and oral) and active listening skills
• Must speak and write in English fluently
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals
• Goal driven – strong desire to exceed expectation

• Ensuring client portfolio gets ROI from their Profitero service leading to satisfaction and uncontested renewals
• Lead, Go to contact for a portfolio of branded accounts and aligned internal teams
• Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
• Driving usage of Profitero’s service across client organisation
• Building relationships and networks across a portfolio of customers, upselling new features where appropriate
• Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s benefits/capabilities
• Preparing and managing your customer portfolio in SalesForce.com

Qualified candidates will possess:

• Preference for a degree in a business/marketing related field
• 2+ years of customer account management experience in SaaS / eCommerce with experience managing FMCG customers
• Experience owning the process with customers from end to end up to renewals
• Experience of working with Salesforce CRM
• Proven track record “upselling” and delivering on targets.
• Experience of digital commerce and/or an understanding of the eCommerce industry
• Must demonstrate excellent communication (written and oral) and active listening skills
• Must speak and write in English fluently
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals
• Goal driven – strong desire to exceed expectations