SUMMARY

Serve as a direct liaison between the sales team, client, and preferred vendor partners, to ensure timely and accurate production of the client’s product through positive internal and external coordination and order execution.

REQUIREMENTS:

• Minimum of 1 year of promotional experience.
• Previous experience in an embroidery-related work preferred.
• Familiarity with embroidery terms or processes is a plus.
• Ability to thrive in a fast-paced and deadline driven environment to include multi-tasking, prioritization of work and effective time management.
• Manage professional daily contact with internal teams while completing daily work assignments.
• Demonstrate effective interpersonal skills and strong written and oral communication skills. Juggle multiple projects and maintain a positive, customer-service minded attitude on every job.
• Good communication skills and ability to work with a team.
• Established PC skills with Windows-based applications as well as previous experience with Microsoft Office. Pace, ASI, and Sage software experience is a plus.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Word Processing software; Internet software; Microsoft Outlook and Microsoft Teams; basic Typing and Email Etiquette skills.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to talk or hear. The employee must have a work environment where virtual meetings and being on camera in a quiet environment is available. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job
Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Receive projects from sales/clients and communicate the necessary details through accurate order processing in a timely and efficient manner, without disruption, from inception through delivery.
• Provide quality review of your own work to ensure all information is accounted for and accurate before commencement of production. Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
• Conduct general proof reviews to ensure that all client and Drummond standards are met
• Actively collaborate with multiple internal teams to ensure seamless execution of customer orders and projects: Coordinate with various departments including Design, Finance, Sales, and Shipping to ensure that all client, vendor, and Drummond standards are met.
• Provide all necessary support to sales/customer working within email, Teams, and Smartsheet systems to identify and resolve customer problems; provide order status or delivery proof upon request.
• Support the development of relationships with assigned accounts to generate additional business and create client loyalty.
• Work under general supervision, apply diversified procedures, workflows, and standards.
• Problem-solve difficult customer project requests and resolve product or service problems. Overcome obstacles by clarifying concerns, determining the cause of problem; then selecting, explaining and implementing the best solution to solve the problem; expediting correction or adjustment; and following through to ensure satisfactory resolution.
• Perform other related duties and participate in special projects as assigned.