Company Description
We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.
Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester.
Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!
Job Description
Job Purpose
The role of Account Manager – Telematics is important to us.
We would love to welcome you to our Galway location for the days you are in the office.
Your responsibilities day to day will be…

You will be responsible for building long-term relationships with our existing customer base and be a main point of contact for the length of their relationship with the company.

• Achieve sales objectives through the development and the maintenance of the customers and prospects entrusted to you.
• Drive upsell campaigns letting customers take fuller advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships.
• Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
• Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer’s investment.
• Increase customer retention and adoption rates by conducting regular check-in calls.
• Serve as customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
• Collaborate with sales team to reach prospective clients and promote new products and features

THE EXPERIENCE AND SKILLS THAT WE ARE LOOKING FOR INCLUDE:

• Self-motivated, capable of working on own initiative.
• Proactive team player with innovative ideas to inspire client loyalty and adoption.
• Strong interpersonal skills and experience initiating and building positive relationships.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition

WHAT SKILLS WILL HELP YOU TO SUCCEED IN THIS ROLE?

• A strong customer care focus. • Self-motivated, capable of working on own initiative.

• Self-motivated with excellent time management and interpersonal skills.
• Passionate about your work with a high attention to detail.
• Previous experience in a Customer Account Manager role in outbound sales, or similar.

You will be responsible for building long-term relationships with our existing customer base and be a main point of contact for the length of their relationship with the company.

• Achieve sales objectives through the development and the maintenance of the customers and prospects entrusted to you.
• Drive upsell campaigns letting customers take fuller advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships.
• Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
• Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer’s investment.
• Increase customer retention and adoption rates by conducting regular check-in calls.
• Serve as customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
• Collaborate with sales team to reach prospective clients and promote new products and feature